iCAP Processors problem

[Wilder Mellotto]

Hi,
We have two rx8640 server with: 2 cell, 4 cpu (8 cores) in each cell (16 core total), 32GB RAM in each cell.
This rx8640 came with 8 active cores and 8 deactive cores for use with GiCAP with the other complex (8 core sharing GiCAP).

When we applied the AB487A (HP Mid iCAP Montecito 1.6GHz 24MB 1c RTU) the complex deacticvated 5 cores with the message: "Deactivated CPUs during TiCAP Enforcement".

After this, I received this output:

[mlsrvhp08-/var/adm] icapstatus
Software version: B.11.31.08.03
System ID: mlsrvhp08
Serial number: USE47463AB
Product number: AB297A
Unique ID: fdfb0c73-ab81-11dc-af6c-0a6a8ba3d9fa
System contact e-mail: Not set
From e-mail: Set to the default ('adm')
Asset reporting: off
Temporary capacity warning period: 15 days
Exception status: More cells active than expected
More memory active than expected
More cores active than expected
Negative temporary capacity balance

Member rx8640_2 in GiCAP group rx8640, managed by mlsrvgicap.magazineluiza.intranet
Borrowed core usage rights: 0
Borrowed cell usage rights: 0
Borrowed memory usage rights: 0.0 GB

Local nPartition Status (07/27/08 00:10:17)
-------------------------------------------
Total number of configured cores: 16
Number of Intended Active cores: 2
Number of active cores: 2
Number of inactive cores: 14
Additional cores that can be activated with current usage rights: 0
Number of cores that could be activated with additional usage rights: 6
Number of cores that can be activated with temporary capacity: 0
Number of cores that are deconfigured or attached to inactive cells: 8

Instant Capacity Resource Summary
---------------------------------
Number of cells without usage rights: 3
Number of inactive cells: 0
Amount of memory without usage rights: 96.0 GB
Amount of inactive memory: 0.0 GB
Number of cores without usage rights: 42
Number of inactive cores: 14
Number of cores using temporary capacity: 0
Temporary capacity available: (negative) 2 days, 7 hours, 0 minutes
Projected temporary capacity expiration: N/A

Allocation of Instant Capacity Resources among the nPartitions
--------------------------------------------------------------
Intended Actual
nPar Total Active Active =======Inactive======= Runs
ID Cores Cores Cores Cores Memory Cells iCAP nPar Name
==== ===== ======== ====== ====================== ==== ======================
0 16 2 2 14 0.0 GB 0 Yes Partition 0 (local)
N/A 0 N/A N/A N/A 0.0 GB 0 N/A Unassigned Cells
[mlsrvhp08-/var/adm]


Where this complex get "Number of cores without usage rights: 42" and 96GB RAM.

I need to reset this information and returning use of my 8 licensed cores.

Please, if anyone could help I appreciate.

[Duncan Edmonstone]

This is not something you are going to get fixed with the assistance of ITRC forum members. You need to get a call logged with the response centre *immediately* - they'll need to compare you're configuration against what was sold and what's in the utility pricing portal and then help you fix this (potentially with emergency codewords). That's just not something that fellow forum members can helop with.

HTH

Duncan