Tape Backup (Small and Medium Business)
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14GB External

Occasional Advisor

14GB External

Cannot complete a full backup,as it will hang.Will stop at no set place,and then I have to reboot.I am using a new HP tape and Stomp 4.61 software(also tried HP Colorado BU 11 4.0.Have followed these directions from a HP Tech but didn't solve the problem: 1. Delete the catalog [delete: c:\programfiles\hewlettpackard\colorado
backup\system\catalog; deleting "primary" and all other entries in the
catalog folder].

2. Check for TSRs and remove them. TSRs can cause lockups or hanging.

3. Retension the tape 3 times and then reinitialize it.

4. Run tape diag (It is available to download from HP's website).
My system is a 600mz Gateway with 256 ram.Thanks Keith
13 REPLIES
Valued Contributor Valued Contributor

Re: 14GB External

Keith-
Please tell everyone which operating system you are running.

Tim
If it works, don't fix it!
Occasional Advisor

Re: 14GB External

I am running 98SE.
Valued Contributor Valued Contributor

Re: 14GB External

Keith-
In my understanding, the Stomp Backup MyPC does NOT come with any device drivers. They are at version 4.81, so V4.61 does not sound very old. In my thinking, this should work if you had the right device drivers. (You are either using what are native with Win98 or maybe whatever your HP Backup II v4.0 installed.)

So, perhaps you have a device driver problem to resolve. System hangups (at no "set place") are consistent with this diagnosis.

See if you can find the correct device drivers for your OS versoin on HP's website and get them properly installed. Perhaps at that point Stomp will work.

Otherwise, I'd recommend HP Colorado Backup II Version 7.0 or later for Win98SE.

HP no longer distributes Colorado Backup.

Others on the board have stated that some versions can be downloaded at a third party website:
http://www.rountree-inc.com/downloads.html


Tim
If it works, don't fix it!
Occasional Advisor

Re: 14GB External

Thanks Tim for the advice.I went to the Roundtree site that you suggested,and d\l the 8.1 version of Colorado Backup.Will try and see if I can get a full backup tomorrow and will get back to you.Thanks again.Keith
Occasional Advisor

Re: 14GB External

I am having a similar problem with my HP 14GB external drive. I don't know what to do.

I'm running Win 98SE. I have the tape drive (and an HP printer) connected to a parallel port switchbox. When I installed drivers for an Iomega zip drive, I had to remove ATAPI shuttle driver to get zip drive to work so then the tape drive was no longer being detected. I re-installed the tape drive drivers and the tape drive was detected and everything seemed normal. But when I did a total backup, I came back next morning to find the tape drive was "hanging". The tape wasn't moving. I cancelled the backup and computer froze. Rebooted, and clicked on the tape software. Got "Catalog needs to be repaired" message and there were no files on the tape. I've tried different tapes, incremental backups, etc. Any suggestions? Please help, I need to be able to backup my hard drive! Thanks . . ..
Occasional Advisor

Re: 14GB External

I am having a similar problem with my HP 14GB external drive. I don't know what to do.

I'm running Win 98SE. I have the tape drive (and an HP printer) connected to a parallel port switchbox. When I installed drivers for an Iomega zip drive, I had to remove ATAPI shuttle driver to get zip drive to work so then the tape drive was no longer being detected. I re-installed the tape drive drivers and the tape drive was detected and everything seemed normal. But when I did a total backup, I came back next morning to find the tape drive was "hanging". The tape wasn't moving. I cancelled the backup and computer froze. Rebooted, and clicked on the tape software. Got "Catalog needs to be repaired" message and there were no files on the tape. I've tried different tapes, incremental backups, etc. Any suggestions? Do I need to de-install something and re-install? This is exasperating. Please help, I need to be able to backup my hard drive! Thanks . . ..
Occasional Advisor

Re: 14GB External

Tried to b\u with the new software from Roundtree,but the same problem exists.Tried to backup again with the same tape checking the "new and changed" button,but received this message:an error occured while flushing a file to the media.Defected or changed area detected on media.So I guess I'm back to square one.Any other suggestions?Thanks Keith
Valued Contributor Valued Contributor

Re: 14GB External

Keith-
Have you found and installed the Win98 driver(s) for your device from the HP Website?

I still think this is the piece you are missing.

Tim

If it works, don't fix it!
Occasional Advisor

Re: 14GB External

Tim,
Have gone to HP\98 site previously, and d\l Firmware update,HP Shuttle Tech Parallel Port Driver drvupdat.exe,and HP Shuttle Tech Parallel Port Driver epatupdt.exe.Is this the drivers you are referring to?Thanks Keith
Valued Contributor Valued Contributor

Re: 14GB External

Keith-
Yes. Were you able to get the parallel port driver reinstalled?

I booted my win98se system without my external 20gb colorado drive. Then, in my computer/properties/device manager, I can see the SCSI controller, flagged with an explanation point to show that it is "broken" (no device attached). At this point, no tape drives are shown in device manager.

The details about the driver for this device show that it is a "Shuttle EPAT external ATAPI Adapter for Win9x". Its name is "epatap9x.mpd" from Shuttle Technology, V1.42. (There is a second entry for a file named IOS.vxd). My driver would have been loaded from the HP Colorado II Backup V9.1 CD-Rom. (The download version may only contain the HP Colorado II Backup program, not all the device drivers, etc., that are found on the CD-Rom.)

After a shutdown to reconnect my 20GBe tape drive, the My Computer/Properties/Device Manager no longer shows the explanation point. I also have an entry for Tape drives where the 20gbe is shown. It is listed as the HP Colorodo 20GBe and the details tell me that "no drivers" were required.

So, shutdown and reboot without your tape drive attached. See if your device manager entries are similar to what I describe. If not, then install the new epatp9x driver. When that is resolved, shutdown and reboot with the tape drive attached. At that point, again see if the device manager entries are similar to what I describe.

Tim
If it works, don't fix it!
Occasional Advisor

Re: 14GB External

Tim,
My entries in Device Mgr were similar to yours,however I had two SCSI entries flagged.I then reconnected the tape drive and rebooted, and still had two SCSI entries,but only one flagged.(Should I remove the flagged one?)There was also an entry for my 14GB tape drive.I did check on updating the driver,and the best driver is already loaded,which is listed as epatap9x.inf.Is this the driver you were referring to at the beginning of your post?Thanks for your continued help and knowledge.Keith
Valued Contributor Valued Contributor

Re: 14GB External

Keith-
Definitely remove the extra SCSI device. Then reboot with the tape drive attached and see if things still look correct, especially as far as the epatap9x.mpd driver. (Mine shows .mpd there.)

Everytime you make changes, I'd reboot and look again to make sure that the changes are taking.

When you get it looking good, reboot one last time with the tape drive attached and try out the tapediag.exe program from the HP website.

It should find your device and show you details about it (serial number, firmware rev, etc.) You can use a scratch tape to exercise the drive fully for write and read. If it passes all that you are in good shape. The operation takes about 3-4 minutes when you are testing with a scratch tape. And, your system should be able to pass this test several times without any failures.

Then, try doing some simple tape operations (eg, retensions, initializations, small selective backups and restores, etc.) before you do a full backup.

Tim
If it works, don't fix it!
Occasional Advisor

Re: 14GB External

Tim,
Followed your advice and was able to get a full backup,but to be quite honest,not totally sure what the "fixer" was.:)Thanks again for all your help.Now I know where to turn to for good help.