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Colorado 5gb drive on XP

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Occasional Visitor

Colorado 5gb drive on XP

I have A Colorado 5gb e drive, and I have XP Pro as my o/s. I have down loaded and installed the new epatap2k drivers from SCM. My computer shows that it is on in Device Manager, and in properties is shows that it is working OK.
But when I go into XP Backup program I cannot find my Colorado 5gb drive to select it for my backup. Please can any one help me; there must be samthink that I am missing.
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Honored Contributor Honored Contributor

Re: Colorado 5gb drive on XP


I am afraid that the sad fact is that the speed with which computer technology changes means that frequently we are all faced with problems of backwards compatibility.
In HP, we do try our hardest to support customers with older hardware but we don't have the monopoly on the entire solution.

I can help you with some software that will support your product in Win98.
It's the very least that I can do, although it won't recover your data made in the backup application on Win95.
If you post your email address, then I will contact you directly.

cheers

John


Eagles may soar in the clouds but weasels don't get sucked into jet engines
18 REPLIES
Occasional Visitor

Re: Colorado 5gb drive on XP

I have the same problem. Only I'm moving from a computer that had W95 to a computer with W98. I've been to the download section and got all the files listed for w98 and tried them all. Still the same problem.
Honored Contributor Honored Contributor

Re: Colorado 5gb drive on XP


5Gb doesn't work in the 98 Backup Application:

http://www.hp.com/cposupport/information_storage/support_doc/lpg11232.html

I don't believe the 5Gb works in the backup application on Xp either.

The only solution might be to get some low end software:

http://www.hp.com/cposupport/information_storage/support_doc/lpg10065.html

cheers

John

Eagles may soar in the clouds but weasels don't get sucked into jet engines
Sel
Occasional Advisor

Re: Colorado 5gb drive on XP

I have tried that all ready. Doesn't work. The new epatap2k drivers from SCM do not work. I have brought the Veritas Backup MyPC software as recommended by HP and although the drive appears in Device Manager it only appears as " in the device list within the Backup Software & you can't read/write to it. If HP recommends buying this new Software, you would have thought that they would test to see if they can get the drive to work. As I cant. I am still scratching my head on this one. Any ideas anyone? Anyone? :) p.sI have the ext 5Gb colorado.
Honored Contributor Honored Contributor

Re: Colorado 5gb drive on XP


We are looking into this issue where VERITAS's software struggles with XP and SCM's drivers.

When there is some progress, I'll try to get a message up on this forum as well on the main website.

I am afraid it's all down to everything belonging to different companies (HP, VERITAS, Microsoft and SCM) and all of us issuing our solutions at different times, which means that earlier releases don't include/test with later ones !

It's no excuse but there you go.

cheers,

John
Eagles may soar in the clouds but weasels don't get sucked into jet engines
Frequent Advisor

Re: Colorado 5gb drive on XP

Some weeks ago I posted a message about a Colorado 8GBi not working with XP. It too shows up in Device Management and it even shows up in Veritas Backup MyPC (4.71) as it does in NT Backup and in Removable Storage Management. However it is impossible to make a backup as none the software detects a tape in the drive. I have tried it with a W2kPro system and there the unit runs fine. But on XP it doesn't, not on Home nor or Pro not on Dutch nor on US. Not on a Sky nor on a Compaq PC. I have called HP support in the Netherlands and they refused to give any support as the drive was released "long before Windows XP was available", although the HP website states that it should work with XP out-of-the-box and it is on the XP HCL.
Is this about the same story as with the support for HP OfficeJet G-series?
Honored Contributor Honored Contributor

Re: Colorado 5gb drive on XP


I can't comment on the Officejet but with regard to external colorado drives, Backup My PC, windows XP and the SCM drivers we will be running some tests and hopefully either solving the problem or documenting it.

cheers

John



Eagles may soar in the clouds but weasels don't get sucked into jet engines
Occasional Visitor

Re: Colorado 5gb drive on XP

It looks like the moral of this story is, If your system is working fine, DO NOT upgrade your operating system.
Your tape drive, printer, or scanner might not work.

I NEED the data stored on those tapes. I haven't backup up new data still April 2nd.

I have not yet told my boss that the hardware, I advised him to buy, now seems to be worthless. I'm not looking forward to that conversation.

Especially when the tape drive looks new, and if there's a tape in the tape drive when I boot up W98 the tape drive spin just look it did when it was positioning itself for backup in W95.

I can only hope that soon, someone will have an answer.
Honored Contributor Honored Contributor

Re: Colorado 5gb drive on XP


I am afraid that the sad fact is that the speed with which computer technology changes means that frequently we are all faced with problems of backwards compatibility.
In HP, we do try our hardest to support customers with older hardware but we don't have the monopoly on the entire solution.

I can help you with some software that will support your product in Win98.
It's the very least that I can do, although it won't recover your data made in the backup application on Win95.
If you post your email address, then I will contact you directly.

cheers

John


Eagles may soar in the clouds but weasels don't get sucked into jet engines
Frequent Advisor

Re: Colorado 5gb drive on XP

Hi John:

Any results yet re tests on the SCM driver, Backupmypc, and Windows XP for the 5GBe and 8GBe tape drives? There seem to be a lot us in the barrel here either having upgraded to XP or bought Pavilion laptops with XP preloaded and the last thing we expected was to have a non functional back up tape drive as the result.

Thanks

Darryle
Occasional Visitor

Re: Colorado 5gb drive on XP

Hi
Back again to see if there's anything new.

You mention new tech and old hardware, please understand the situation. We bought a new Dell D266 (that number alone, dates it), with the HP tape drive. We planned to buy a laptop too, and needed the HP to backup both. W98 was soon to be released, so much so, that Dell send us a return address card with the Pc documents, to get the upgrade as soon as they had all the driver working.

Three months later we did get W98. By that time I had put so much into the D266 that I didn't install W98, for fear of lack of memory.

We did buy the laptop maybe 6 months later, it came with W98 installed. Now here's the kicker. It has been backed up with the HP tape drive!?

We then bought a D350 which came with W98. That's what I recently moved to and tried to take the tape drive with me. Without knowing there would be a problem, I then upgraded the D266 with W98. oops :(.

So Friday I took a look at the W98 versions in each machine, why did the laptop work and the D350 not. I had not tried to use the D266 w/W98, on the HP. It appears the only difference was IE..The D266 and the laptop both had V4.7, but the D350 had IE V5.5, so with hope I tried using the D266 with the HP, and still the same problem.

Maybe you have an idea or an area I can look at and compare the systems. Why the laptop works and the D266 and D350 don't.

I will now think twice about upgrading an operating system, or buying a new PC. As long as what I've got is working, I'm working.

I don't want to be like the government, If it's not broke, fix it, til it is.

Whatever help you can give is greatly appreiciated. Please send that file.

Thanks

MellowImages@msn.com

Honored Contributor Honored Contributor

Re: Colorado 5gb drive on XP


An update on the XP parallel port driver
_______________________

It looks like we've found what the issue is and are working with SCM, through VERITAS, to solve it.

I am hopeful of getting something to look at and test within a couple of weeks.


Cheers,

John


Eagles may soar in the clouds but weasels don't get sucked into jet engines
Occasional Visitor

Re: Colorado 5gb drive on XP

Likewise I find that the drive is detected in device manager but Windows Backup, Colorado Backup and Veritas BE cannot find the drive.

What is really frustrating is that it passes the Tapediag tests with no problems therefore the backup software should work as well. I have also upgraded the BIOS to 2.08.

As I have about 10 machines I wan't to upgrade 1 fix would save me a lot of costs in replacing these drives with something else that will work.

If anyone has a solution I would be grateful
I wouldn't have a job if Windows was qualty software, I love it!!!!!
Sel
Occasional Advisor

Re: Colorado 5gb drive on XP

Unfortunately Alan, I don???t think there is a solution until HP/Veritas/SCM work together to get this working. I too am having this problem with XP Pro and an Ext Colorado 5Gb tape drive. I am waiting for John Nash who works for HP & regularly posts on this site who says that they have found the problem and will post a message as soon as he knows the solution. Not sure if this will help you, but the work around I have is use the Win2K drivers on XP and disconnect the drive at boot up, then go to Device Mgr (reconnect the drive first) and detect new devices. Within about 45 secs the drive will be installed and working. Painful but works until they get an XP driver that does. Hope this helps, Sel.
Occasional Visitor

Re: Colorado 5gb drive on XP

The following page has resolved the problem for me where I can use Win98 as opposed to XP.
It has also given me some clues as to what to look for with XP and I will work on it further

http://www.hp.com/cposupport/information_storage/support_doc/lpg13201.html

I hope this is of use to some of you

Alan
I wouldn't have a job if Windows was qualty software, I love it!!!!!
Sel
Occasional Advisor

Re: Colorado 5gb drive on XP

This message has strangely gone quite, but this problem is still really frustrating me. Surely there must be a fix for the XP driver problem by now? Has anyone successfully got an External Colorado drive working with XP? John Nash, you have been quite too, last I remember you mentioned that HP and all the other companies involved had identified that a problem existed and were looking into it. Is there an update on this? Thx Sel.
Honored Contributor Honored Contributor

Re: Colorado 5gb drive on XP


quiet, yes.
'strangely' quiet, no.

The latest update that I have seen on this problem indicates that it hasn't been solved.

When it is, then I will let everyone know and also ensure that the HP website is altered to reflect the fact.

cheers

John



Eagles may soar in the clouds but weasels don't get sucked into jet engines
Sel
Occasional Advisor

Re: Colorado 5gb drive on XP

Still no news then. Their must me a fix by now?? John have you anything for us all waiting for this Windows XP driver then? Regards, Sel
Honored Contributor Honored Contributor

Re: Colorado 5gb drive on XP

http://forums.itrc.hp.com/cm/QuestionAnswer/1,,0x312fc4c76f92d611abdb0090277a778c,00.html


I started a separate thread here, as there are just too many smaller ones on this subject.

cheers

John
Eagles may soar in the clouds but weasels don't get sucked into jet engines