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E3803 invalid file trailer signature (sig=0a2e6e30)

Occasional Contributor

E3803 invalid file trailer signature (sig=0a2e6e30)

I've installed my dat24i in a tc2110 with 2000 adv server and ARCserve 6.0
These errors appear every day when start compare operation. Without Comparation no errors.

E3803 invalid file trailer signature (sig=0a2e6e30)
E3802 invalid file header signature (sig=cccccccc)

my server has got a 29160 SCSI controller and I connected my dat in 50 pin SE bus with a terminated cable.
because if I connect without terminator the bios displays a message about enough terminator in SE bus...

any body can help me?
thank in advance.
6 REPLIES
Honored Contributor Honored Contributor

Re: E3803 invalid file trailer signature (sig=0a2e6e30)

hi
try to check the cable for any damage, and check for bent pins.
the error indicate a communication problem or a defective unit.
An option would be to run L&TT diagnostic in order to perform some test.
aslo try to set the parameterr in the scsi bios as 20 MB transf rate, wide negotiation off.
bye
marino
---------------X-------------------X--------------------X----------------X--------------
If everything is under control, you are going too slow (Mario Andretti)
Occasional Contributor

Re: E3803 invalid file trailer signature (sig=0a2e6e30)

I've changed values in the bios controller but the errors still appear.
I've run all hp cd test successfuly.

what can I do?
Honored Contributor Honored Contributor

Re: E3803 invalid file trailer signature (sig=0a2e6e30)

Go into the SCSI BIOS (Ctrl-A) and make sure wide negotiation is disabled. Disable Removable Storage Manager in win 2k services. See if that helps.
"You can't lead the orchestra without turning your back to the crowd"
Occasional Contributor

Re: E3803 invalid file trailer signature (sig=0a2e6e30)

I've got a spanish version of win2k, could you help me with name of service in spanish?
I can't find that.
Wide negotiation is already off.
Occasional Contributor

Re: E3803 invalid file trailer signature (sig=0a2e6e30)

I found and stopped this service (ntmssvc) but the errors still appear.
Occasional Visitor

Re: E3803 invalid file trailer signature (sig=0a2e6e30)

I am also running into this error. I am using BrightStor ARCServ Backup Version 9.0 (Build 1868) running on a Windows 2000 Server. The tape drive is an HP C5683A using HP dds-4 C5718A media. This error only occurs during the Compare Operation and causes the backup to be unusable.

Can anyone help?

Eric Halleen
Server Backup Technician