Error 1040:no devices specified for all devices are now offline

[lorenzo cariddi]

Hi,

I have an Ultrium 3-SCSI.
I received the error
Error 1040:no devices specified for all devices are now offline

Why?
Please, help me for fix the problem

Many thanks
Lorenzo

[TapeDrive Killer 1 2]

This means that the drive is offline or another error made the drive go offline, can you please attach the job log and the aplication event log?
Pablo Alvarado Siles

[lorenzo cariddi]

Hi Pablo,

many thanks for your reply.
In attachment the log of job

The drive is online.
When you start the scheduled task, I get this error

[TapeDrive Killer 1 2]

It doesnt really say what is the problem any way I recomend you to upgrade to the latest 3.5 and create a new backup job.

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?swItem=co-70596-1

Pablo Alvarado Siles

[lorenzo cariddi]

Many thanks for your replay, but the link for upgrade is for download the version 3.5 sp2.

That is the currently version of my software installed.

my backup job is not running for this error
Error 1040:no devices specified for all devices are now offline

but the media in the ULTRIUM there are!!

I'm desperate! :(

Thanks

[TapeDrive Killer 1 2]

That is the latest build of 3.5sp2, let me ask you this: does the job fail with error 1040 right away?

Pablo Alvarado Siles

[lorenzo cariddi]

The error appears immediately after the start job.

Thanks

[TapeDrive Killer 1 2]

you have build 34497 so upgrade to 47065 you should also have the latest driver here is the link
http://h18006.www1.hp.com/products/storageworks/tape/smartcomp/hpstorageworkstapedrivers1.zip

Pablo Alvarado Siles

[lorenzo cariddi]

ok, thanks for your reply

now try these drivers

Tells you later ;)

[lorenzo cariddi]

Unfortunately the work is still not working

In attachment the screen of media status in the section "identify media"

Many thanks for your support
Best regards