Error 1040:no devices specified for all devices are now offline

[TapeDrive Killer 1 2]

go to devices then 1 click into the autoloader take a screenshot of that and paste it here.

[lorenzo cariddi]

In attachment the screen for windows devices

in next post, the screen for windoes storage slots

thanks

[lorenzo cariddi]

storage slots

thanks!!

[TapeDrive Killer 1 2]

Click on the autoloader I need to see the message that explains why is offline.

[lorenzo cariddi]

attached the autoloder screenshot

there aren't error

[lorenzo cariddi]

attached the autoloder screenshot

there aren't error

[TapeDrive Killer 1 2]

Lorenzo what I ment to say is to clik 1 time on the autoloader I attach a screenshot what I think is happening is that the tape drive is detected as a stand alone and not as part of the autoloader devices. Check the server's devices and then check the autoloader devices, if the tape drive is under the servers devices then right click on it and move it under the autoloader devices.

Pablo Alvarado Siles

[lorenzo cariddi]

ok,
thi is the autoloader status
Library Devices
Status: offline
Action: idle
Initialized state Error 4071: Cannoot find device
Devices:1
Storage slots:8

In "device manger" of system there aren't problems or unknown devices

Now I try to reinstall the software

[Lu Heuro]

Hi,lorenzo and TapeKiller:

have this problem solved? I found the same topic in the forum, http://forums11.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=1189838
but the same, problem is still pending there.....
can HP provide a clear solution?
I'm also mad about this error....

[lorenzo cariddi]

Dear Lu,

I have not contacted support, but I think it will be the next operation...

After reinstalling the software, autoloder is offline...

Lorenzo