How can I ask HP re out-of-warranty product?

[kumardsm]

Hi,

I am having a EVA4000 storage and 2 HSV200-A controllers but this setup is out of warranty. Now we have some problem in one of the Controller and we approched HP for on-call bassis support. They have replied that, you have to go for an AMC, after that only we will take this call. Is it the policy of HP? In warranty FAQ they are telling that, they will support for out-of-warranty products by charge. Please update me on this, I am from India. As HP is charging more for AMC, I want to go per-call -basis, please guide me.

Thanks & Regards,

Kumar