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тАО09-16-2015 05:19 AM
тАО09-16-2015 05:19 AM
ESL Interface Manager current configuration backups gives timeout
Hi all. I have an ESL-E library with robotics FW 7.70.01, Interface Controller FW 5.9.63 and Interface Manager FW I274.
I upgraded the IM, and after that I did the same with the command view to version 3.9.02, and almost everything works.
Whe I try to save the current configuration through the CVTL Web GUI, it appears that it is doing something, but after some time (several minutes) it gives me an error about the task. The error is this one:
If I do it through the telnet connection, it works fine.
Prior to this updates, I had problems also retrieving the Support Tickets as well as the configuration backup, moving media and rebooting any component.
I have been told a workaround, saying that with the clear station, rebooting the IM should do the trick, but it does not.
I heard about this workaround through an HP engineer.
┬┐Any clue or thougths?
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тАО09-16-2015 09:20 AM
тАО09-16-2015 09:20 AM
Re: ESL Interface Manager current configuration backups gives timeout
No idea what's wrong, but meanwhile you can telnet to the IM, do a "save system" and pickup the file via ftp.
Hope this helps!
Regards
Torsten.
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тАО09-17-2015 12:32 AM
тАО09-17-2015 12:32 AM
Re: ESL Interface Manager current configuration backups gives timeout
Hi Torsten. Thanks for the advice, but I was already aware of that, and I did it so.
I tried to read the configuration backup in the Command View afterwards, but it had nothing.
I had another backup, an older one, and I did the same and I could see all the saved data.
I am strting to beliave that we have something wrong in the IM.
Thanks anyway for the idea.
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тАО09-17-2015 10:57 AM
тАО09-17-2015 10:57 AM
Re: ESL Interface Manager current configuration backups gives timeout
Could you please connect to CLI and do
/>show lib status
/>show firmware rev
/>show lib info
The most important configuration info is
/>show host info all
and
/>show host access
Consider to post the 3 commands above, record the bottom 2 for you.
Hope this helps!
Regards
Torsten.
__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.
__________________________________________________
No support by private messages. Please ask the forum!
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тАО09-18-2015 12:10 AM
тАО09-18-2015 12:10 AM
Re: ESL Interface Manager current configuration backups gives timeout
Hi Torsten. Here are the output to the commands you asked:
/>show lib status
Component Status Description
--------------------- ------- ------------------------------------------------
Advanced Features
Secure Manager Green Secure Manager is operational
Encryption Key Mgr Green Disabled - Backup Software is currently select
ed as the Key Manager
System Health Green Operational
Library Green No additional sense information
Robotics:
Frame 1 Green Operative; Picker Empty
Sensors:
Frame 1 Green Operative
Drives:
Drive 1 Green Operative; Tape Loaded
Drive 2 Green Operative; Tape Loaded
Drive 3 Green Operative; Tape Loaded
Drive 4 Green Operative; Tape Loaded
Drive 5 Green Operative; Drive Empty
Drive 6 Green Operative; Drive Empty
Drive 7 Green Operative; Drive Empty
Drive 8 Green Operative; Drive Empty
Interfaces:
Interface 1 Green Ready
Interface Manager Green Operational
/>show firmware rev
Current Firmware Revisions
Interface Manager firmware revision: I274
Tape Library firmware revision : 7.70.01
Tape Drive firmware revisions:
Drive# Drive Name Firmware Revision
---------- -------------------- -----------------
1 Ultrium 4-SCSI H6FW
2 Ultrium 4-SCSI H6FW
3 Ultrium 4-SCSI H6FW
4 Ultrium 4-SCSI H6FW
5 Ultrium 4-SCSI H6FW
6 Ultrium 4-SCSI H6FW
7 Ultrium 4-SCSI H6FW
8 Ultrium 4-SCSI H6FW
Interface firmware revision:
Interface# Interface Name Firmware Revision
---------- -------------------- -----------------
1 HP NS E2400FC 5963
/>show lib info
All tape library information
Component Status Description
--------------------- ------- ------------------------------------------------
Advanced Features
Secure Manager Green Secure Manager is operational
Encryption Key Mgr Green Disabled - Backup Software is currently select
ed as the Key Manager
System Health Green Operational
Library Green No additional sense information
Robotics:
Frame 1 Green Operative; Picker Empty
Sensors:
Frame 1 Green Operative
Drives:
Drive 1 Green Operative; Tape Loaded
Drive 2 Green Operative; Tape Loaded
Drive 3 Green Operative; Tape Loaded
Drive 4 Green Operative; Tape Loaded
Drive 5 Green Operative; Drive Empty
Drive 6 Green Operative; Drive Empty
Drive 7 Green Operative; Drive Empty
Drive 8 Green Operative; Drive Empty
Interfaces:
Interface 1 Green Ready
Interface Manager Green Operational
Tape library product ID: ESL322e
Tape library serial number: US50839015
Tape library firmware revision: 7.70.01
Number of Licensed Capacity licenses: 3
****************************************************************************
Tape library topology
Tape library:
Library Name Serial Number Type Interface WWNN
-------------------- -------------------- ---------------- --------------------
ESL E-Series US50839 US50839015 ESL E-Series 100000e00203f33b
Tape drives:
Drive Num Serial Number Type Interface WWNN
-------------------- -------------------- ---------------- --------------------
Drive 1 HU1838395N Ultrium 4-SCSI Direct connect
Drive 2 HUE5090N58 Ultrium 4-SCSI Direct connect
Drive 3 HU1838398E Ultrium 4-SCSI Direct connect
Drive 4 HUE4170GCE Ultrium 4-SCSI Direct connect
Drive 5 HU19316DBV Ultrium 4-SCSI Direct connect
Drive 6 HU19336HG9 Ultrium 4-SCSI Direct connect
Drive 7 HU19316DC6 Ultrium 4-SCSI Direct connect
Drive 8 HU19336HG5 Ultrium 4-SCSI Direct connect
Interfaces:
Interface Card Interface Name WW Node Name
-------------------- -------------------- ----------------
1 100000e00203f33b 100000e00203f33b
Thanks.
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тАО09-21-2015 09:02 AM
тАО09-21-2015 09:02 AM
Re: ESL Interface Manager current configuration backups gives timeout
Well, I haven't any success with this issue so far.
I've tried already removin the library from the Command View, clear de management station from the CLI (again) and even rebooting the library (via the CLI command and also with the button).
So, I opened a case with HP in case the might have more luck with this.
I have another question related to all this.
While I was rebooting the library through the button, I tried to check if the AutoClean was activated and wasn't able actually to see if it was or it wasn't enabled.
Do any of you know the command for checking that in the CLI?
Again, thanks.
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тАО09-24-2015 04:14 AM
тАО09-24-2015 04:14 AM
Re: ESL Interface Manager current configuration backups gives timeout
So far with no luck yet.
I am going to change the library network settings in order to get de CVTL server and the library in the same vLAN.
So far, it worked fine with both of them in separated vLANs, but lets see if this do the trick.
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тАО09-25-2015 01:34 AM
тАО09-25-2015 01:34 AM
Re: ESL Interface Manager current configuration backups gives timeout
Well, I changed the library of vLAN yesterday, and it is now in the same vLAN as the CVTL server.
We don't have timeouts anymore saving the configuration or supporttickets.
So, this was communications issue.
But now, we are experiencing other problem that we are working to solve now.
The vLAN the library is in now, has a lot of servers in it, and there is a lot of broadcast and multicast traffic, and the librabry network controller (10/100) gets saturated (the network and all of the servers are Gigabit Ethernet).
We can manage the library, but the CLI and GUI hangs and comes back often.
So, we are thinking about changing back the library to the old vLAN (it has less traffic as it is the management network), and getting an interface card of the CVTL server configured in the management vLAN and it should work just fine.