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08-04-2016 05:03 PM
08-04-2016 05:03 PM
MSL 4048 and LTO7 issues
Hi Everyone,
We have an MSL 4048 with 4 LTO7 Ultrium drives. The library has 4 partitions, one for each drive. SAS card is a HP P841 with four female cable inputs.
We are using ARCSERVE r17 with patch P00000379 to supports libraries with LTO-7 drives (HP Ultrium 7-SCSI)
Firmware MSL 4048 8.9, LTO7 firmware 342
ARCSERVE reports 4 HP MSL G3 Series:
Ultrium 7-SCSI drive 1 says <updating...> for each slot
Ultrium 7-SCSI drive 2 slots inventoried but Slot 11 says <updating...>
Ultrium 7-SCSI drive 3 says unreadable media
Ultrium 7-SCSI drive 4 slots inventoried
ARCSERVE Reports:
[ERRORS & WARNINGS]4/08/2016
5:30:43 PM W8004 Media manually inserted in drive [1], in Library [Device:4][HP MSL G3 Series ]
4/08/2016 5:31:04 PM W6500 Client connect to tape failed (Tape Name = XXX, Random ID = 8170, Seq = 1)
4/08/2016 5:31:04 PM E3703 Unable to open media. (MEDIA=XX 1, EC=ERROR: THE TAPE NOT FOUND)4/08/2016
5:31:34 PM E3834 Unable to find any suitable media that can be used in this job.
E8030 Failed to insert tape from Slot[0] to Drive[3][SN:9C161011CE] in Library[7][SN:MXA613Z0B3_LL1].4/08/2016 6:07:12 PM
W6500 Client connect to tape failed (Tape Name = XXX INC, Random ID = 1308, Seq = 1)4/08/2016 6:07:12 PM
E3703 Unable to open media. (MEDIA=XXX INC, EC=ERROR: THE TAPE NOT FOUND)4/08/2016 6:07:42 PM
E3834 Unable to find any suitable media that can be used in this job.
Any ideas why ARCSERVE is reporting this issue most appreciated!
We have the following config based on HP BURA:
http://www8.hp.com/us/en/products/data-storage/BURA-compatibility.html
Data Agile BURA Compatibility Matrix BackUp Recovery & Archive
http://h20566.www2.hpe.com/hpsc/doc/public/display?sp4ts.oid=412183&docId=emr_na-c04616269&docLocale=en_US
Driver HPE LTO Tape Driver 1.0.9.1
ARCSERVE r17 Server 2012 R2 https://arcserve.zendesk.com/hc/en-us/articles/204796386
SW and HW Certifications
https://arcserve.zendesk.com/hc/en-us/sections/200441039-arcserve-Backup-Certified-Devices
HP SAS Host Bus Adapters
Model Firmware/Bios Version Driver Name/Version
P841/P441/P440ar/H241/H240/H240ar As recommended by HBA vendors As recommended by HBA vendors
HPE Tape Libraries
Model Media Type Firmware Maximum # Drives Maximum # Slots
MSL4048 * * 4 48
Drives Certified for HPE MSL4048
Model Media Type Drive Firmware Drive Capacity Library Firmware connectivty
HPE Ultrium 15000 1 Gen 7 LTO FA17 6.0-15.0 TB 4.80 Fibre
HPE Ultrium 15000 1 Gen 7 LTO FA17 6.0-15.0 TB 4.80 SAS
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08-05-2016 08:51 AM
08-05-2016 08:51 AM
Re: MSL 4048 and LTO7 issues
It would be really helpful if you could use the library web management interface and under the "maintenance" section use the "Download Support Ticket" feature in the right hand menu to grab a set of library logs then post those here.
I work for HPE
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08-11-2016 05:51 AM
08-11-2016 05:51 AM
Re: MSL 4048 and LTO7 issues
Hi,
Try rebooting the library and check if inventory is completing to 100%
Once this is done, try getting the L&TT logs.
Regards,
Jawad Ahmed