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Second drive of MSL4048 lost from device manager

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Occasional Visitor

Second drive of MSL4048 lost from device manager

When use backup (symantec backup exec 2012) the second drive delete from windows device manager.
And get event: System Error HP Fibre Channel "A fibre channel HBA port has changed to a state of link down."

After reboot library, this drive show up in device manager and all work.
Try to swap FC cable from drive 1 to drive2, don't help. Anyway second drive lose.

Create case in Symantec - they say, if drive lose from device - that isn't symantec problem.

 

 

Plaese help.

 

Already update all:

Windows 2008 R2

Tape firmware: 8.60 / 3.20e

Drive firmware: M63W

HP FC Qlogic: 5.04.02

HP Storage Fibre Channel Driver: 9.1.11.20

 

Thanks.

3 REPLIES
Occasional Visitor

Re: Second drive of MSL4048 lost from device manager

Hi,

 

 

      After swapping FC Cable from Drive 1 to Drive 2, still you are facing problem with the same drive1 or new one drive 2. If you are facing problem with same drive 1 means problem with Drive SFB connector in Drive. If you are facing problem with new drive 2 means probelm with FC Cable.

Occasional Visitor

Re: Second drive of MSL4048 lost from device manager

After swapping FC Cable from Drive 1 to Drive 2, yes i still facing problem with the same drive2.
I try connect to another Drive SFB connector in Drive - nothing change.

I try use another server - same trouble with drive 2.

I need to buy a new drive?

Thanks.

Occasional Visitor

Re: Second drive of MSL4048 lost from device manager

Hi,

 

 

 

           If still you are facing problem with the drive means, you have to change that drive.