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Second drive of MSL4048 lost from device manager

 
sekii
Occasional Visitor

Second drive of MSL4048 lost from device manager

When use backup (symantec backup exec 2012) the second drive delete from windows device manager.
And get event: System Error HP Fibre Channel "A fibre channel HBA port has changed to a state of link down."

After reboot library, this drive show up in device manager and all work.
Try to swap FC cable from drive 1 to drive2, don't help. Anyway second drive lose.

Create case in Symantec - they say, if drive lose from device - that isn't symantec problem.

 

 

Plaese help.

 

Already update all:

Windows 2008 R2

Tape firmware: 8.60 / 3.20e

Drive firmware: M63W

HP FC Qlogic: 5.04.02

HP Storage Fibre Channel Driver: 9.1.11.20

 

Thanks.

3 REPLIES 3
shanmugavel_n
Occasional Visitor

Re: Second drive of MSL4048 lost from device manager

Hi,

 

 

      After swapping FC Cable from Drive 1 to Drive 2, still you are facing problem with the same drive1 or new one drive 2. If you are facing problem with same drive 1 means problem with Drive SFB connector in Drive. If you are facing problem with new drive 2 means probelm with FC Cable.

sekii
Occasional Visitor

Re: Second drive of MSL4048 lost from device manager

After swapping FC Cable from Drive 1 to Drive 2, yes i still facing problem with the same drive2.
I try connect to another Drive SFB connector in Drive - nothing change.

I try use another server - same trouble with drive 2.

I need to buy a new drive?

Thanks.

shanmugavel_n
Occasional Visitor

Re: Second drive of MSL4048 lost from device manager

Hi,

 

 

 

           If still you are facing problem with the drive means, you have to change that drive.