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How data center transformation starts with ... chocolate

on ‎06-12-2014 08:08 AM

By Ian Jagger, Global Portfolio Marketing Manager, HP Technology Consulting Services


Ian Jagger.jpgHere at HP Discover there’s a whole series of consulting workshops, covering a range of IT and data center transformation topics. I sat in one with an IT leader from a global, well known consumer brand. Typically a workshop engagement with a client is the start point of a transformation journey. It would last multiple hours, or even days, depending on topic and structure. It’s highly interactive, delivered with a panel-based methodology. The HP and client people in the room are all standing and engaged, looking at panels of information. This particular workshop addressed Converged Management, the marriage of IT management and data center infrastructure management in a converged sense. Our consulting experts, in a full engagement, fuse disparate systems, utilizing HP OneView so that facility and IT management is seamless.


In the room are 16 panels, 8 feet high, 4 feet wide, absolutely packed with information. I scan some of the panels, and they have titles such as Topology and Phasing, Service Management, Challenges and Opportunities, Business Outcomes, Modular Data Center, Availability and Efficiency – basically every aspect along the transformational journey and the touch-points where an outcome is desired.


The conversation was continuous, intense, engaged, and fruitful. The visual aspect of the panels truly facilitates the Technology Consultants from HP in communicating the journey and methodology, and for the client it provided tangibility and trigger points to share issues and challenges. The outcome was a conversation that started to define the issue and the direction the client could potentially move in. Any reticence to be fully open quickly dissipated as the client saw the benefit in fuller disclosure of his situation. It helped him formulate in his mind his next steps and how he wants to engage.


This was a 45-minute snapshot of the workshop, and even within that time it was clear there was value for this potential customer, who wanted to move forward. I asked him what he thought of the workshop structure. “I think the format is great; it allowed me to visualize, it provides points of reference, and I could move around and let it help formulate what I want to do. I’m impressed.”


At that point the client went to the client lounge to collect his reward, a meter-long bar of chocolate. I wasn’t allowed one.





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