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UFT 11.51 Issues

Occasional Contributor

UFT 11.51 Issues

[ Edited ]

Hi,

 

Following are the two issues that I am facing in UFT 11.51

 

1) Not able to open the the result from the Test Lab, getting error stating "An Unexpected error has occured. It is recommended to restart the Run Result Viewer" -----I have already run the patch of UFTRRV_00022.exe

 

2) Under Automation Tab of Business Component module of UFT, the business component not displayed, message is displayed stating stating Quality Center cannot display the component steps becuase the relevant Quick Test add-ins is not installed.  ---- I have already installed the Business component but still facing the same issue.

 

Please advice...

 

 

 

P.S. This thread has been moved from Welcome to the Community > Community Feedback & Suggestions to Unified Functional Testing (formerly QTP) News and Support Forum. - HP Forum moderator

6 REPLIES
Valued Contributor

Re: UFT 11.51 Issues

For issue #2: do you have ALM Plugin and UFTALM_00022.exe installed?
Frequent Advisor

Re: UFT 11.51 Issues

For problem 1

 

Just curious whether you have installed any custom addins for UFT in this location : C:\Program Files (x86)\HP\Unified Functional Testing\addins\CustomerAddins ? 

 

Some addins added to that directory may not be compatible with UFT and if they are related to custom result reporting, then its certain that HP result viewer is affected by it. 

 

Solution would be to format the system, reinstall with the custom addin and check whether its working.

 

+pavan

Occasional Contributor

Re: UFT 11.51 Issues

Yes, I installed the patch also which you have mentioned.

Occasional Contributor

Re: UFT 11.51 Issues

Hi,

 

I have verified the folder CustomerAddins, it's blanked

Regular Advisor

Re: UFT 11.51 Issues

Please install the new 11.52 Service pack which is a cumulative pack containing updates for all patches/SPs released earlier.

 

Do let us know if it solves the issue.

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Occasional Contributor

Re: UFT 11.51 Issues

I have installed the UFt Service Pack (UFT_00022.Exe)

This Patch is supersedes below patches:

UFT_00037

UFT_00001

 

But still facing the same issue.

 

Please advice..

 

Thanks