Can no longer access VCX Connect for User and Admin Interfaces

[ripcurler03]

Hey All-

I recently backed up and rebooted my phone system and now I can no longer access the user and administrator interfaces (3Com VCX Connect).  Everything else works perfectly fine. I can access the Tomcat server, extensions and voicemail boxes, hunt groups, etc are all in tact.  I get a "The connection to 192.168.0.8 was interrupted" message.  Is there a service I need start or something?

Thanks in advance for any assistance that you can provide!

Aaron

[John_Katzmaier]

Hi,

There are many reasons why this might occur. The most common are that there is a hung backup process or something is wrong with the RPM database.

I suggest either searching our Knowledgebase for a solution available at http://www.hp.com/go/hpsc or open a case with HP Technical Support.

[ripcurler03]

John-

thanks for the response.  I have since found that it has something to do with "deploying configuration descriptor web.xml" in the Catalina logs.  Here is the print out at restart:

INFO: Starting service Catalina Sep 28, 2012 9:00:41 AM org.apache.catalina.core.StandardEngine start INFO: Starting Servlet Engine: Apache Tomcat/5.5.9 Sep 28, 2012 9:00:41 AM org.apache.catalina.core.StandardHost start INFO: XML validation disabled Sep 28, 2012 9:00:41 AM org.apache.catalina.startup.HostConfig deployDescriptor SEVERE: Error deploying configuration descriptor web.xml java.lang.NullPointerException   at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:574)   at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:536)   at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:471)   at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1102)   at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:311)   at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:119)   at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1020)   at org.apache.catalina.core.StandardHost.start(StandardHost.java:718)   at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1012)   at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:442)   at org.apache.catalina.core.StandardService.start(StandardService.java:450)   at org.apache.catalina.core.StandardServer.start(StandardServer.java:683)   at org.apache.catalina.startup.Catalina.start(Catalina.java:537)   at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)   at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)   at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)   at java.lang.reflect.Method.invoke(Method.java:585)   at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:271)   at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:409) Sep 28, 2012 9:00:41 AM org.apache.catalina.startup.HostConfig deployWAR INFO: Deploying web application archive vcxsysftc.war Sep 28, 2012 9:00:51 AM org.apache.catalina.startup.HostConfig deployWAR INFO: Deploying web application archive vcxsysadmin.war Sep 28, 2012 9:00:58 AM org.apache.catalina.startup.HostConfig deployWAR INFO: Deploying web application archive voipadmin.war Sep 28, 2012 9:01:15 AM org.apache.catalina.startup.HostConfig deployWAR INFO: Deploying web application archive voipuser.war Sep 28, 2012 9:01:21 AM org.apache.catalina.startup.HostConfig deployWAR INFO: Deploying web application archive vcxcentral.war Sep 28, 2012 9:01:27 AM org.apache.catalina.startup.HostConfig deployWAR INFO: Deploying web application archive ipm.war Sep 28, 2012 9:01:38 AM org.apache.jk.common.ChannelSocket init INFO: JK: ajp13 listening on /0.0.0.0:8009 Sep 28, 2012 9:01:38 AM org.apache.jk.server.JkMain start INFO: Jk running ID=0 time=0/112  config=null Sep 28, 2012 9:01:38 AM org.apache.catalina.storeconfig.StoreLoader load INFO: Find registry server-registry.xml at classpath resource Sep 28, 2012 9:01:39 AM org.apache.catalina.startup.Catalina start INFO: Server startup in 58327 ms Sep 28, 2012 9:01:48 AM org.apache.catalina.startup.HostConfig deployDescriptor SEVERE: Error deploying configuration descriptor web.xml java.lang.NullPointerException   at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:574)   at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:536)   at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:471)   at org.apache.catalina.startup.HostConfig.check(HostConfig.java:1165)   at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:293)   at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:119)   at org.apache.catalina.core.ContainerBase.backgroundProcess(ContainerBase.java:1304)   at org.apache.catalina.core.ContainerBase$ContainerBackgroundProcessor.processChildren(ContainerBase.java:1568)   at org.apache.catalina.core.ContainerBase$ContainerBackgroundProcessor.processChildren(ContainerBase.java:1577)   at org.apache.catalina.core.ContainerBase$ContainerBackgroundProcessor.run(ContainerBase.java:1557)   at java.lang.Thread.run(Thread.java:595)

[John_Katzmaier]

Hi,

I'm not familiar with that Tomcat error. I once again suggest either searching the support knowledgebase or opening a case with HP Technical Support.