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NBX Exchange call center report problems

 
Kenm5
Occasional Contributor

‎01-16-2009 12:43 PM

‎01-16-2009 12:43 PM

NBX Exchange call center report problems

Abnormally long outbound calls are not properly counted in performance reports. This issue is caused by the system not properly counting calls that begin in one 15 minute time interval and extend into the next time interval. This issue is resolved in release 4.66.07 for both eXchange and EpicCenter.



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