- Community Home
- >
- Networking
- >
- Legacy
- >
- IP Telephony - VCX
- >
- super CDR file has wrong time
Categories
Company
Local Language
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Discussions
Discussions
Forums
Discussions
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Community
Resources
Forums
Blogs
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-09-2011 04:17 PM
08-09-2011 04:17 PM
I have an external pricing tool for the call reports, but all the CDR files shows a wrong time of day, like +5 hours, It isn't the timezone I checked and it is configured for America and in especific for mexico city, the servers are synchronized with an ntp, the time that is displayed on phones and on servers are correct, except the cdr files.
I thought it could be the media gateway, the time was wrong and i corrected it, but I don't see any change.
I want to know from where the super CDR files gets time of the day, and if I can fix it.
Equipment:
V7005 VCX 9.5.13
Digital Media Gateway V71222 2 Span
Ing. Angélica Susana Hernández Vázquez
System and Field Engineer
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-09-2011 04:42 PM
08-09-2011 04:42 PM
Re: super CDR file has wrong time
more details:
Today I download this file
2011080916530971.xml
the date and time of the filename is correct but inside the file the time of day it's incorrect
<e6>20110809 20:09:21</e6><f0>20110809 20:09:21</f0>
Ing. Angélica Susana Hernández Vázquez
System and Field Engineer
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-12-2011 11:59 AM
08-12-2011 11:59 AM
SolutionI opened a case on HP support, here is the solution.
The time displayed on the CDR files has a universal GMT, it is independent of the timezone configured on servers.
If my server has configured with GMT -6h ,CDR file will give the time that has the GMT at that time.
The solution it's to modify the code or the configuration of the pricing tool for the call reports, and do the subtraction or addition of the hours depending on your timezone.
Ing. Angélica Susana Hernández Vázquez
System and Field Engineer
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-23-2012 08:56 AM
01-23-2012 08:56 AM