Voice of the Customer – Interviews by Dana Gardner
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Join HP support expert Tommaso Esmanech for a May 15 live chat on IT support automation

Dana Gardner (Dana_Gardner) on ‎05-10-2012 10:47 AM

Register now as seats are limited for this free HP Expert Chat.

 

The speed of business has never been faster, and leaders will continue to need to be ever-more responsive, ever-more able to react to customers before and better than the competition.

 

Data centers -- the information engines behind modern businesses -- must do whatever it takes to make businesses lean, agile and intelligent as they innovate and excel in their fast-changing markets.

 

Modern support services therefore need to be able to empower the workers and IT personnel alike to maintain peak control over data centers, and to keep the systems and processes performing reliably at lowest cost.

 

Live discussion

 

On May 15 in a free, online, live multimedia "Expert Chat," I'll be interviewing Tommaso Esmanech, Director of Automation Strategies at HP Technology Services. We'll also be taking live questions from the online audience. [Disclosure: HP is a sponsor of BriefingsDirect podcasts.]

 

Register now as seats are limited for this free HP Expert Chat.

 

In this free discussion (registration required), hear recommendations from Esmanech on improving support, the new spectrum of support options and details on how HP is revolutionizing support to offer new innovations in support automation.

 

View a video on what to expect during the event.

 

Moreover, throughout the presentation, the live audience will pose questions on IT support services, automated support and remote support for an on-hand live panel to respond to.

 

Register now as seats are limited for this free HP Expert Chat.

 

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About the Author

Dana_Gardner

Dana Gardner is president and principal analyst at Interarbor Solutions, an enterprise IT analysis, market research, and consulting firm. Gardner, a leading identifier of software and cloud productivity trends and new IT business growth opportunities, honed his skills and refined his insights as an industry analyst, pundit, and news editor covering the emerging software development and enterprise infrastructure arenas for the last 18 years. Gardner tracks and analyzes a critical set of enterprise software technologies and business development issues: Cloud computing, SOA, business process management, business intelligence, next-generation data centers, and application lifecycle optimization. His specific interests include Enterprise 2.0 and social media, cloud standards and security, as well as integrated marketing technologies and techniques. Gardner is a former senior analyst at Yankee Group and Aberdeen Group, and a former editor-at-large and founding online news editor at InfoWorld. He is a former news editor at IDG News Service, Digital News & Review, and Design News.

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