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07-05-2011 07:39 AM - last edited on 12-15-2014 06:55 PM by Maiko-I
07-05-2011 07:39 AM - last edited on 12-15-2014 06:55 PM by Maiko-I
Anyone else having problems accessing support documentation and info?
I am having issues when I try to load system support info into the center page "Find Support for your HP Product". For some products its OK, but others not so much. For example, when I enter in 'rx7640' in the search box I am shown a list of products to choose from. I click on any of them and I am simply redirected back to the "home" page as if I am to start over. If I enter in rx2660 or DL580 for example, I can see the info. Other products that dont seem to work right are of various platforms and sizes: rp4440, rp7400, rx1620, so I cannot make sense of it.
I have posted a message to HP's support as directed in this forum and am working with them now. I know this isnt the forum for these issues....but I see no other place to post this to discuss it with the "community".
-Bob
P.S. This thread has been moevd from Community Feedback & Suggestions to HP Support Center Feedback & Suggestions. - Hp forum Moderator
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07-05-2011 08:21 AM
07-05-2011 08:21 AM
Re: Anyone else having problems accessing support documentation and info?
Bob - thanks for your post on this issue. I have asked the Support Center folks about it, and they're not aware of that type of behavior. BUT - I also see that Product Selection is currently unavailable, so perhaps it's being worked on as we speak(type).
Thanks for logging a ticket already - that's certainly the quickest way to get something like this investigated...