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JAVA Exception from Active Chat

Occasional Contributor

JAVA Exception from Active Chat

Exception
Type: class java.lang.NullPointerException
Message: null
Stack Trace:

java.lang.NullPointerException
at jsp._0002fjsp_0002fsorry_0002ejspsorry_jsp_0._jspService(_0002fjsp_0002fsorry_0002ejspsorry_jsp_0.java:117)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:119)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at org.apache.jasper.servlet.JspServlet$JspServletWrapper.service(JspServlet.java:177)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:309)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:382)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at org.apache.tomcat.core.ServletWrapper.doService(ServletWrapper.java:387)
at org.apache.tomcat.core.Handler.service(Handler.java:263)
at org.apache.tomcat.core.ServletWrapper.service(ServletWrapper.java:371)
at org.apache.tomcat.core.ContextManager.internalService(ContextManager.java:748)
at org.apache.tomcat.core.ContextManager.service(ContextManager.java:694)
at org.apache.tomcat.service.connector.Ajp12ConnectionHandler.processConnection(Ajp12ConnectionHandler.java:195)
at org.apache.tomcat.service.TcpWorkerThread.runIt(PoolTcpEndpoint.java:403)
at org.apache.tomcat.util.ThreadPool$ControlRunnable.run(ThreadPool.java:498)
at java.lang.Thread.run(Unknown Source)
1 REPLIES
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Valued Contributor Valued Contributor

Re: JAVA Exception from Active Chat

Henry,
When you receive an error in active chat, you need to report the error using the "contact hp" link up at the top left of the page.

Use E-mail HP --> Other Questions --> Website Feedback

Include in your message, the link where you initiated the Active Chat session and steps you took prior to the error.
"Downtime is a Crime."