Warranty Lookup

[Curtis Jastremsky]

In my case, I finally found help here:
http://www.hp.com/sbso/buspurchase_refurbished_faq.html#part_no

I had to drop the "R" and the #ABA. So DG061AR#ABA became DG061A. It appears to work now for me for product numbers like this one.

I wonder if only 6 characters will work. For example, DG286#AK6 becomes DG286A, or something like that. And PK225AA#ABD becomes PK225A. It may be worth a try anyway, since HP has ignored this problem.

-- Curtis

[Rainald T]

Curtis,
thhanks for staying with this.
I did not try it for a longer but I think to remember that in between it worked.

Rainald

[Charlie Quek]

Its a year since this problem has been reported and HP is not doing ANYTHING.

If # is not acceptable on a web-based form, why can't HP simply reformat their Part Number numbering sequence such that it does not contain any # character ?

I'm also having problem entering the # character.
Ignoring the characters after # can't work.
Just entering the first 6 characters, can't work.

Its Live Chat also can't work. It give me this error :
error '80004005'
Unspecified error

/psgna/caller/chat.asp, line 55


Why has HP service degraded till such a lousy stage ?

[CA1513593]

I too have had this problem. i've had to just enter the product number leaving off the "#" and everything thereafter. most of the time it seems to work. Would be nice to have the webmaster from the old Compaq days come back. I too am frustrated, especially at the management and executive level.

[Nathaniel Bergevin]

http://www11.itrc.hp.com/service/ewarranty/warrantyInput.do

Try that link.

[Lisa R Peterson]

Whenever I check warranty, the # and letters after have never been required. Try the following link:
http://www12.itrc.hp.com/service/ewarranty/warrantyInput.do?admit=109447627+1200422020619+28353475

Copy the entire URL.
Hopefully it will work for you too.

LisaP

[Jim Leitz]

Hi guys, Nathaniel's link above worked great for me, even with the # and ABA