- Community Home
- >
- Welcome
- >
- Other HPE Product Questions
- >
- Re: customer service complaint
Categories
Company
Local Language
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Discussions
Discussions
Forums
Forums
Discussions
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Community
Resources
Forums
Blogs
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО02-12-2006 03:43 PM
тАО02-12-2006 03:43 PM
customer service complaint
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО02-13-2006 03:00 PM
тАО02-13-2006 03:00 PM
Re: customer service complaint
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО02-14-2006 03:14 AM
тАО02-14-2006 03:14 AM
Re: customer service complaint
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО09-30-2009 02:10 AM
тАО09-30-2009 02:10 AM
Re: customer service complaint
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО09-30-2009 08:01 AM
тАО09-30-2009 08:01 AM
Re: customer service complaint
But here is your information:
South Africa South Africa|South Africa
+27 11 709 77 10
Monday - Friday
8AM to 5PM Local Time
This information is posted right in the tech support area.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО01-03-2010 05:57 PM
тАО01-03-2010 05:57 PM
Re: customer service complaint
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО02-22-2010 03:59 PM
тАО02-22-2010 03:59 PM
Re: customer service complaint
Can anyone give me contact details of a general manager in Ireland or UK who would probably take down my correct address and manage to ship my laptop!!! Would appreciate this a lot. I would also appreciate if anyone could provide me with a customer service number that is not an 1890 number which charges terribly.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО05-17-2010 10:24 AM
тАО05-17-2010 10:24 AM
Re: customer service complaint
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО12-07-2010 06:51 AM
тАО12-07-2010 06:51 AM
Re: customer service complaint
I would just like to add fuel to the fire regarding the state of HP's support effort out of India for the UK. basically I've had to log two support calls in the last 2 days and spent most of my time either trying to understand what is being said or asking the support analyst to repeat over and over what he has said. Its not their fault but its almost impossible to understand them and I'm not sure of how compitent some of them are, based on some of the questions! When will HP return UK support to the UK. The sooner the better. PS: still awaiting a part sent yesterday! very poor based on what HP used to provide.
Tony Smith
Software Project Manager
Cory Brothers Shipping Agency
UK
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО05-15-2011 07:00 PM
тАО05-15-2011 07:00 PM
Re: customer service complaint
HP turned a simple problem into a nightmare. An $88 printer was DOA. I had to spend over 4 hours talking to Customer Service. They did not return calls as promised. Had to call them again & again. C.S. promised to take care of authorizing a return, but never did. i finally found the web address of their return center & spent over 30 minutes "chatting". They refused to take the return because it was over the 21 day period they allow. Only it wasn't if you count the notification time as the week I spent talking to customer service. Then I called a number the chat person gave me & spent another 45 minutes on the phone before they told me they could not take the return because it was over the 21 day period they allow. Then I waited another 20 minutes before a supervisor came on the line, and finally authorized the return.
Anybody who buys from HP should have their head examined. HP, and American Corporations in general, have given new meaning to the Reagan slogan "just say no". Their customer service is like bing lost in hell. They keep thanking you over & over, never stay on point, and basically just try to get you to give up. I think it's dishonesty at it's worse. The simple answer is "It arrive broke? We'll take care of it."