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User ID and Pw not found at this IT Resource Center site

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Advisor

User ID and Pw not found at this IT Resource Center site

I can start new threads, and reply to others, but I cant search on keywords, it fails with the following... do I have to subscribe again just to be able to search the messages. Thanks, Rob
"Your User ID and Password are not found at this IT Resource Center site. Please check and re-enter your User ID and Password. Also, be sure you are using the site where you registered: European support customers should have registered at the European site, and Americas/Asia-Pacific support customers should have registered at the Americas/Asia-Pacific site.
If you do not have a User ID and Password for the IT Resource Center, please register.
(Error 131)"
5 REPLIES
Honored Contributor Honored Contributor

Re: User ID and Pw not found at this IT Resource Center site

Hi Rob,

Thanks for reporting this error, we'll ask the lab to check it,

Cheers,

Gary
Honored Contributor Honored Contributor

Re: User ID and Pw not found at this IT Resource Center site

Hi Rob,

You are registered with a European User ID,

Can you try logging in and searching from here:

http://www8.itrc.hp.com/service/ciss/login.do

Let me know how you get on,

Cheers,

Gary
Honored Contributor

Re: User ID and Pw not found at this IT Resource Center site

I have the same problem.

Chris.
Advisor

Re: User ID and Pw not found at this IT Resource Center site

Gary, I've tested it and searching from http://www8.itrc.hp.com/service/ciss/login.do does work, it has Europe at the top right. When I click on a thread it takes me to the thread and also changes to say Asia/Pacific at the top right. Would it be possible to transfer or close my account so that I can work on the Asia/Pacific region. I have tried but it won't let me use my email address. Many thanks, Rob
Honored Contributor

Re: User ID and Pw not found at this IT Resource Center site

ROB-
did you figure anything out?