By this time tomorrow, the latest addition to our ITSM lineage, HP Service Anywhere, will have made its official world debut. To say that we are ecstatic about its release would be a giant understatement. Allow us to introduce you to the newest member of our HP ITSM family!
HP Service Anywhere is a powerful and intuitive hybrid SaaS-based ITSM solution that allows IT management to enhance its performance through functional intelligence, enabling IT professionals to increase output and offer quality and timely support with a 99.9% availability guarantee. A few key features of HP Service Anywhere include:
Codeless configuration: We’ve placed a significant emphasis on ease of administration with codeless configuration for editing, tables and tasks and for administrative support with Process Designer, Forms Designer and Table Editor.
Simplified processes with ITIL best practices: HP Service Anywhere provides comprehensive Service Desk capabilities; and while best practices are built-in, rule sets are easily editable to support individual IT and business preferences.
Social IT collaboration: We’ve enriched our social collaboration through visual cues and workflows to make advice communications more focused across the gamut. This can improve FCR rates and shorten handling times by immediately engaging the relevant people to address IT issues.
Integrations: HP Service Anywhere integrates key technologies, such as our UCMDB, which manages services, applications and hardware across our IT solution set environment. Integrations between us and third-party products are supported through Web services and Connect-It.
Automatic and transparent regular updates: HP Service Anywhere’s run-time Application Layer is designed for simple configuration and is also upgrade-proof, allowing new enhancements to flow seamlessly into user hands.
By combining on-premise Service Manager functionalities with its own unique features, we are confident that HP Service Anywhere will shine bright as an HP ITSM addition.
Want more HP Service Anywhere? Watch a quick demo, narrated by our own Pat DeMartine.
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