on ‎04-19-2013 07:17 AM

Michael, Having just got back from HDI, I have a few more thoughts here. I continue to see incident, problem, and change as the most common processes implemented. Automation complementing any of these is definitely interesting, but still fairly new. A broad interpretation of catalog continues to be a hot topic whether implemented now or strategizing for the future. In most cases catalog goes along with self-service and more automated request fulfillment/management. This is a hot area for integration - touching asset management, configuration management, supporting systems (procurement), cloud service automation - regardless of where it is sourced, ...


And I fully agree on your configuration management / data comments above.