Following up on HP Service Anywhere from Barcelona after a couple of action packed days,
I talked to a number of very seasoned ITSM professionals (aka not easily impressed) and their feedback on the new version has been very positive. Usability and "cleanness" of the user interface and ease of configuration/administration were commonly mentioned. The service catalog and request fulfillment capabilities were specifically called out. And reflecting the Social Insight theme, the tightly interwoven knowledge management with self-service service support was uniformly called out as innovative demonstrating where ITSM self service moving towards.
I was one happy HP ITSM'er
P.S. Speaking of action packed days and news ways of leveraging/processing information (knowledge management, ticket prepopulation, problem affinity heats maps, ...), the ITSM Movie Guy (aka Scott Knox) was also very busy on the other far end of the exhibition hall ...