“Consumerization” supported by IT is a hot trend these days. How can you know the difference between those products that make big-sky promises and those that provide real business value? How can you be sure that the new knowledge management you purchased will be something valuable for your end users and will make them want to come to your knowledge portal every day? Your current IT strategy might be to have an IT portal, service catalog and knowledge management on premise. Now, imagine a new CIO wants a shift in strategy including delivering all of these on SaaS. How flexible are you to allow for a seamless transition? You don’t have to answer the question, but you should think about the situation. This is exactly what is happening to many IT organizations right now. To meet the needs and flexibility required, we have a unique opportunity for you.
We have developed the new Propel service which is now available in a free version. It delivers a single, consumer-friendly, cloud-based portal with a service catalog, knowledge management and IT news to end users, without requiring that you replace back-end systems or processes. HP Propel free is fully functional and is accessible from mobile devices or from the web. This service was announced in December and is available beginning today.
How to start?
Onboarding to HP Propel free is very easy! All you have to do is register through the webpage. You can register up to one thousand end-users from your organization. If you need to give more users access to HP Propel free, we will provide you with a second instance of Propel free.
HP Propel free is multi-tenant. You do not need to worry if you need to give access to your central IT portal or service catalog for a new LOB unit –simply register the new users for the HP Propel free.
We know that your IT is under more pressure to deliver new and existing services with more speed than ever before. If you can’t keep pace, your business may find their way around you. With HP Propel you can support your business and deliver services—with the quality and speed they require. Here are just some of the benefits:
Quick startup of the Propel free service.
No upfront investment and operations.
Accelerated time-to-value in delivering your IT services. All while continuing to use all existing service management products—for example HP or third-party products.
The key features of HP Propel free include:
Single portal for one-stop shopping for all IT services—the latest IT news, shopping from a standard service catalog or searching for the latest knowledge articles curated by HP. The software is accessible from the web or mobile device and is available in English, French and German.
Standard catalog—populated with the most frequently used 100 IT services, fulfilled through email requests to ITs existing back-end fulfillment engines.
Knowledge base—immediate access to 500 knowledge articles from HP IT, these are applicable to any user or IT organization.
IT News—keep end users informed and up-to-date. You can load your own RSS feeds to share your latest IT service information with web and mobile users.
How free is it really?
Are you still wondering how “free” HP Propel free is? For customers registered with a corporate email account, I promise it is 100 percent free of charge and HP is committed to 99 percent availability. We will continue updating Propel free so you can expect even more features available for free in the future. Should you need to contact HP customer support you can reach out just like you do with any other HP product offering contract and license. For the full description of HP’s commitments and responsibilities as well as customers’ responsibilities, please read the HP Propel data sheet at www.hp.com/go/propel.
If you are looking to offer your business users the engagement and consumption experience that compares to those of Internet-based services you need to start with HP Propel free—NOW!
If you need more features and integrations with services providers than what we offer in this free Service, I encourage you to look at our premium services for HP Propel. I will look at these services in one of my next blog posts. For more information about HP Propel:
Watch our HP Propel video http://www.youtube.com/watch?v=3DyVYR5WQvA
Register for Propel free