Honored Contributor Honored Contributor
Re: Is it me or is HP support really bad now?
See I think HP support is not concentrated..they have various teams for various functions plus they are very process oriented but this does not help everytime.
In critical problem they have to get approval from other team even if they know the solution(no body want to take load).
Well if you seriously have problem ask you sales representation or your project manager he would be having all details of HP escalation matrix.
Either you or you project manager would escalate the case and i wish you'll get a nice support.
Hope this help,
Kapil
I am in this small bowl, I wane see the real world......