Super Advisor
Close Interaction and Incident Tickets from ESS

Hi,

 

We use HP Service Manager 9.3, we want to able our customers from close interaction ticket and with related incident when the customer press on "Accept Solution" button from ESS-SelfService- website.

 

In display options of the "Accept Solution" button we configured a script in "Pre RAD Expressions" tab that call Java Script to do the close feature, with the current script the close interaction ticket feature is working fine but close related incident ticket is not working.

 

 

I put in the below our code in "Pre RAD Expressions" at the Accept button :

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$pmc.return.flag="lockok"

$L.lock.name=""

$G.ess.related=NULL;$G.ess.two=NULL

$updateok=jscall("PriorityCalc.updateIncidentStatus", incident.id in $L.file, "Solution Accepted")

 

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And I put in attachment the java script which called by the "Pre RAD Expressions", and I add also a screen shot from "Accept Solution" Button in the display option.

 

 

I spend long time to fix this issue, your help is really appreciated.

 

Regards,