Re: SSH problem connecting to Linux server - v11
Hi Edward Fultz,

Try this.

Enable the SSH debug in order to get more information about the error.

- Stop the SiteScope service.
- Rename the error.log (Example: error.log.old)
- Create another error.log file (empty)
- Go to and open the /conf/core/Tools/log4j/PlainJava/log4.propierties file.
- Check the parameters loglevel = ERROR and monitor.loglevel = ERROR.
- Be sure the following lines have the DEBUG word:

################################################################################################################################
# SSH Trace log
################################################################################################################################

log4j.category.com.mercury.sitescope.util.ssh=DEBUG, monitors.appender
log4j.additivity.com.mercury.sitescope.util.ssh=false

log4j.category.SSHTrace=DEBUG, monitors.appender
log4j.additivity.SSHTrace=false


- Start the SiteScope service and test the Unix Remote Connection that is failing.
- Stop the SiteScope service.
- Check the error.log (/logs).

Let me know the error message in that file.

Further, try to connect to the remote server using the Mindterm tool and let me know if you could do it.

Please execute Mindterm ( /WEB-INF/lib/Mindterm.jar ) and then go to â Fileâ -> Connect to create the connection

Regards,
Praveen Munireddy