I can´t download firmaware of storage switch HPE SN2010M

[Metusola]

Greetings Dear Friends,

I can not download the firmaware of the HPE SN2010M storage switch, I have two switches, it was purchased by my company, unfortunately
did not come with the same version of firmaware, without upgrading they can not form the cluster, to form the MLAG cluster the two switches
They have to have the same version of firmaware.

Can someone give me instructions on how to download the firmaware of these switches, please?

Thank you.

[Cali]

Try this Link:

Software Details - ONYX for M-Series Ethernet Switch | HPE Support

You may need to Register the Product first, to enable the Download:

My Contracts and Warranties | HPE Support

Cali

[Metusola]

Greetings Dear,

I try to register the equipment and it tells me that the serial numbers do not exist.

Thank you.

[Sunitha_Mod]

Hello @Metusola, 

Sorry for the trouble you are going through. We have shared the details with the concerned team so that they can quickly look into it and reach out to you. 

[IT_SAM]

I'm in the same situation. We have purchased 2 sm2010, but i can not register it on HPE support site, it´s tells me that the serial number is no correct.

[Sunitha_Mod]

Hello @IT_SAM,

Thank you for writing to us. 

We have shared the details with the concerned team, and someone from the team will contact you. 

[MatsR]

Hi,

I am also experiencing the same issue. Trying to register the serial number of the switch and getting:  "This serial number does not exist"

MatsR

[Sunitha_Mod]

Hello @MatsR,

Thank you for reaching out to us. 

We have shared the details with the respective team, so the team can quickly look into it and contact you. 

[Henry_P]

I'm also having the same issue, Trying to register a pair of SN2010M switches but its saying serial number not found.

[Sunitha_Mod]

Hello @Henry_P,

Thank you for posting! 

We have reported this to the concerned team to look at it. Someone from the team will check and reach out to you.