MSA 2060 Upgrade firmware and Controller A not avaible

[techdaw]

Hi,

I last upgrade firmware MSA 2060, andI don't remember what it was like at the beginning.

                                       Controller A Versions Controller B Versions
                                           --------------------- ---------------------
Storage Controller CPU Type:               Not Available         D1508 2200MHz
Bundle Version:                            Not Available         IN210R004
Base Bundle Version:                       Not Available         I210
Build Date:                                Not Available         2023-09-15T06:13:50Z
Storage Controller Code Version:           Not Available         INS210R04-01
Storage Controller Code Baselevel:         Not Available         INS210R04-01
ASIC Controller Version:                   Not Available         1.71.37572
Storage Controller Loader Code Version:    Not Available         28.019
CAPI Version:                              Not Available         3.21
Management Controller Code Version:        Not Available         IXM210R004-01
Management Controller Loader Code Version: Not Available         1.71.37572
Expander Controller Code Version:          Not Available         536A
CPLD Code Version:                         Not Available         2.8
Hardware Version:                          Not Available         5.0
Host Interface Module Version:             Not Available         2
Host Interface Module Model:               Not Available         2
Backplane Type:                            0                     7
Host Interface Hardware (Chip) Version:    0                     1
Disk Interface Hardware (Chip) Version:    0                     2
SC Boot Memory Reference Code Version:     Not Available         0.3.2.19
CTK Version:                               Not Available         No CTK present
MC OS Version:                             Not Available         IPM210R004-01
GEM Version:                               Not Available         usm-rss_sbbsas_indium_msa_vikings-v5.3_lite-r2023.19.0_rc1_rel_1157
Help Version:                              Not Available         1.0.0.13
Translation Version:                       Not Available         8.2.0.12

I check MSA Storage Health 

and 

  Enclosure 1 - Controllers   Not Available (1), IN210R004 (1)   IN210R004 (Windows, Linux)

  Drive Model - XS1920SE70084   0003 (8)    

I think, there sholud be two controllers

it is ok. ?

how to upgrade second controler ? and acivated if it now working

because i see this sceond controler in the main menu hardware > rear view 

Controller A

health ok, storage conroller version ins110P01-07
CPU type Broadwell

Thanks for answers.

[support_s]

System recommended content:

1. HPE MSA 2060 / 1060 - Supercapacitor has reached end of life event message in firmware version: INS100R02-01

2. Advisory: HPE MSA 2060 Storage - FIRMWARE UPDATE REQUIRED to Prevent Drive Failures on ST12000NM008G HDDs

Please click on "Thumbs Up/Kudo" icon to give a "Kudo".

Thank you for being a HPE valuable community member.

[techdaw]

Thanks for answers but

i ask, be sure 

download firmware and run - system dont ask to downgrade latest firmware ? if he ask if i should downgrade the versions ?

[JonPaul]

@techdaw 
Please log a support case.  The 2 controllers at a minimum are not talking to each other but more could be going on.
Support will be able to walk through all the details of recovering the A controller.

[techdaw]

I created case support HPE thanks for reply.