ERROR: previous make_sys_image process hung

[Sunny Jaisinghani]

Ignite backup of a ignite client fails giving he below error in ignite logs

ERROR: The make_sys_image command failed. The system recovery archive wil not be created.

NOTE: A previous make_sys_image process appears to be running. Please wait for its completion or remove lockfile(s):
/var/tmp/ign_configure/make_sys_image_flag10704

NOTE: A previous make_sys_image process has not completed.
ERROR: Please ensure that any previous make_sys_image has completed before starting a new recovery process. It appears that a previous process may be hung.


Before starting the backup i have checked for any hanged make_sys_image process but i couldn't find any. Also tried removing the lockfile and restarting the backup. it did not help either.
how do i find this hunged process????

The "ps" output does not show any ignite / *make* process running.

Both the Ignite server and client have Ignite C.7.2.94 and are running HPUX 11.11

Note: I do not have the root access on any of these servers

[Robert-Jan Goossens]

Sunny,

Remove the lock file.

# rm /var/tmp/ign_configure/make_sys_image_flag10704

REegards
Robert-Jan

[Sunny Jaisinghani]

i removed the lockfile and started the backup. Still the backup fails giving the same error.

Also the backup takes unusually long time before giving that error

[Robert-Jan Goossens]

could you post the output of ll /var/tmp/ign_configure ?

[Sunny Jaisinghani]

i do not have read or execute permissions on
/var/tmp/ign_configure

No root access. Only the onsite people have root access as of now.

[Robert-Jan Goossens]

Ignite backup of a ignite client fails
--

Check if there are "hung" processes on the ignite server.

[Sunny Jaisinghani]

there are no "hung" processes on ignite server and ignite client.

i had already mentioned this in my first post. also no defunct processes

also if there is a hung process is there a way to find such processes?????

[Robert-Jan Goossens · Accepted solution]

Title: make_net_recovery fails to run
Document ID: emr_na-c01027528-2

Europe
http://www4.itrc.hp.com/service/cki/docDisplay.do?docLocale=en&docId=emr_na-c01027528-2
US
http://www1.itrc.hp.com/service/cki/docDisplay.do?docLocale=en&docId=emr_na-c01027528-2

[Sunny J]

When i click on the link you provided it gives the following message.

The content identified requires a support agreement, HP CarePack or warranty.

Can you mail the document ?

[Dennis Handly]

>The content identified requires a support agreement, HP CarePack or warranty.

>Can you mail the document?

No, this would violate HP's copyrights. You must have a support contract to see it.