If HP is an ethical company, they'll recall all 8230e's.

[Ted Howard]

These things are aweful and HP ripped me off just like so many others. Search Google Groups for "8230e" and see for yourself.

Yesterday, I burned 3 disks with WinXP's built-in software. Today, *nothing* will work - I've tried 8 different configurations, rebooting each time.

Will HP ever address this problem?

No? Fine, then I'll never buy a HP/Compaq product again and I'll recommend the same to all my friends/relatives (who constantly ask for recommendations).

Ted

P.S. This thread has been moevd from Storage > General to Optical Jukeboxes & Drives. - Hp Forum Moderator

[Lance Brown]

Does windows ever work, well at least properly?

[Leo Simon]

Hi Ted,

Have you tried to replace your CDRW drive with a new one if your's still under warranty.
Or tested this in HP service center to make sure this is a hardware problem not a software problem.

[Bill McNAMARA_1]

my 8230e works just fine. I'm using XP too?

Later,
Bill

[Ted Howard]

Well, apparently "We have exhausted all troubleshooting avenues via e-mail."

I can still call the service center at a long distance phone number and be charged for customer support.

Guess what I wanted to know from HP?

So, are these all known working version numbers,
according to HP?

1. 8290's Device Manager dialog, Driver tab:
Driver Provider: Microsoft
Driver Date: 7/1/2001
Driver Version: 5.1.2535.0
Digital Signer: Microsoft Windows XP Publisher

2. 8290's Driver Details dialog (from Device Manager
dialog, Driver Tab button):
All have Provider: Microsoft Corporation and File
version: 5.1.2600.1106 (xpsp1.020828-1920)
C:\Windows\System32\Drivers\cdrom.sys
C:\Windows\System32\Drivers\imapi.sys
C:\Windows\System32\Drivers\redbook.sys
C:\Windows\System32\storprop.dll

3. Device Manager dialog for "HP USB CD Writer 8200e
series", Driver tab:
Driver Provider: Hewlett-Packard
Driver Date: 9/25/2001
Driver Version: 4.2.3.30
Digital Signer: Microsoft Windows Hardware
Compatbil...

4. "HP USB CD Writer 8200e series"'s Driver Details
dialog (from Device Manager dialog, Driver Tab
button):
C:\Windows\System32\Drivers\HPUATA.sys
Provider: SCM Microsystems Inc.
File Version: 4.2.3.30

[Bill McNAMARA_1]

reinstall windows dude.

[Ted Howard]

"Reinstall Windows, dude"

That, as we all know, is simply the lowest form of customer support. Well, second lowest - lowest would be "Buy a new computer, dude".

Well, yesterday I burned a disk using Nero.

Today, using Nero I can crash my computer.

[Steven E. Protter]

1-800-633-3600

Make a call, you will get help.

You seem Irate, and I don't blame you. I don't work for HP, but if you call the toll free number, you will get help.

The reinstall windows comment seems quite reasonable to me.

After dealing with Oracle Support, Merant support, Xiotech support, and Segate support, I can tell you that HP has the best support in the business.

I've been dealing with HP support on big Unix boxes for years. We have a $1 Billion business that all runs through my HP-UX boxes. Its mission critical and HP has stayed up all night with me on a number of problems, once dispatched hardware help at 2 a.m. even though my contract ends support at 9 p.m., because my call started at 4 p.m.

If you make the call, I think you'll get satisfaction.

P