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тАО01-29-2006 03:56 AM
тАО01-29-2006 03:56 AM
Re: My Laptop freezes while playing video
I simply turned off the touchpad by pressing the button that disables it.
But the problem still remained. I also have tried flashing the BIOS and that didn't work either.
Any other solutions?
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тАО01-29-2006 04:03 AM
тАО01-29-2006 04:03 AM
Re: My Laptop freezes while playing video
With the mouse connected (in the failing configuration), but using only the touchpad, go to Device Manager and select the top level (the computer). Click view, select 'Resources by connection', then expand the 'Interrupt Request (IRQ)' section. Please capture that entire list and post it here. While you're in there, expand the 'Input/outout (I/O)' and Memory sections and examine the contents. There should be no overlap. If you're unfamiliar with the hexadecimal counting system, there are 16 values per position (they are 0-9 just like in decimal, then A, B, C, D, E, and F). If you can't make sense of it, capture them and post them here as well. When you post a file, use .gif rather than .bmp. The files will be smaller that way.
I am attaching my PS/2 mouse driver, for example.
Thanks and make a great day!
Roger
Roger
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тАО01-29-2006 04:13 AM
тАО01-29-2006 04:13 AM
Re: My Laptop freezes while playing video
I did as you instructed.
I believed that you can find the files. I have used winzip in order to upload both files.
Thanks,
Phanos
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тАО01-29-2006 07:37 AM
тАО01-29-2006 07:37 AM
Re: My Laptop freezes while playing video
Just checking to see if any updated progress was being made with the problem?
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тАО01-29-2006 07:47 AM
тАО01-29-2006 07:47 AM
Re: My Laptop freezes while playing video
hi. I am waiting also. Maybe Roger finds something helpfull and let us know :).
Phanos
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тАО01-29-2006 07:54 AM
тАО01-29-2006 07:54 AM
Re: My Laptop freezes while playing video
I don't see anything wrong so far. I also do not see the "external" mouse. Did you run this test with the PS/2 mouse or the USB mouse? It sure looks as if the Alsp (touchpad) is conflicting with any mouse which you install.
If you haven't yet determined how to disable the Alps, I think there is a way to create hardware profiles in Control Panel. Try creating 2 profiles; one with the alps disabled and the other with it enabled. Insert the extenal mouse (I'd start testing with the PS/2 mouse), reboot, and during the reboot choose the Alps-disabled hardware profile. If that works, try to see if you still have "the bug".
Is your modem on the motherboard or a PCI card? If it's a PCI card, try removing it and re-testing.
Let us know.
Roger
Roger
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тАО01-29-2006 08:07 AM
тАО01-29-2006 08:07 AM
Re: My Laptop freezes while playing video
Thanks for the help. My laptop does not have a ps/2 mouse port so any mouse I have tested was a usb one. The mouse appears in the device manager under "Mice and other pointing devices" as "Logitech HID-compliant Cordless Mouse". I assume that it does not appears in the IRQ because is connected to a usb port.
My laptop does have a button for disabling the touchpad. Is this what you are referring or should I tried to disable it in the device manager? In device manager (right click on the alps touchpad) my computer does not gives me the option for disabling the touchpad.
Also the modem came with the laptop so I don't know if is in on pci slot of how to remove it. I never opened my laptop before
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тАО01-29-2006 10:01 AM
тАО01-29-2006 10:01 AM
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тАО01-29-2006 02:31 PM
тАО01-29-2006 02:31 PM
Re: My Laptop freezes while playing video
Sorry, I spaced out momentarily and was referring to your computer as if it were a desktop rather than a laptop. By all means, experiment with disabling the Alps (if you haven't already done so) and try disabling the modem.
Roger
Roger
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тАО01-30-2006 07:48 AM
тАО01-30-2006 07:48 AM
Re: My Laptop freezes while playing video
sorry for the delay to get back because I was at work. Thanks for all the help and support.
I tried disabling the modem and turning off at the same time the touchpad (with the use of the button on the touchpad, I have not found a way to disable it in the device manager), but the problem appeared again. I have tried it several times but the effects are the same. As soon as I strart a video and start moving the mouse in different direction the computer sooner or later freezes.
Didn't you find anything else in the IRQs?
Thanks
Phanos