after change of system board - no ILO link any more

[RalfG]

Hi,

we had a bad system board, so the system board was changed. After that the memory that made problems before was detected and everything seemed fine.

The technician that changed the board also changed the serial number in the ROM setup to the value that the old board/server had before.

We then tried to setup the ILO ad changed the network settings etc. But we don't even get a network link any more, no blinking LED, nothing. Resetting the ILO to defaults didn't change that. The cable works in other NICs, so it's not a cable or switch problem. The switch is configured for autoneg, but we also tested fixed settings on both ends.

Any idea what this could be? I don't want to believe that the new board came with a broken ILO. This would mean that it would take an other 2 days before we could get the server running.

[RalfG]

I also tried 'hponcfg -r' from the linux host, and the System Management Homepage tells me that there is a problem too.

250 01/13/2010 15:46:00 On-board clock set; was 08/02/2007 08:08:22.
251 01/13/2010 16:28:00 Server reset.
252 01/13/2010 16:28:00 Server power restored.
253 01/13/2010 16:31:00 iLO RBSU exited.
254 01/13/2010 16:31:00 iLO reset by user diagnostics.
255 01/13/2010 16:56:00 iLO network link down.
256 01/13/2010 16:32:00 Server reset.
257 01/13/2010 16:32:00 Server power removed.
258 Unknown Power restored to iLO.
259 01/13/2010 16:34:00 On-board clock set; was previously [NOT SET]
260 01/13/2010 16:35:00 iLO RBSU exited.
261 01/13/2010 16:35:00 iLO reset by user diagnostics.
262 01/13/2010 16:36:00 Server reset.
263 01/13/2010 16:36:00 Server power restored.
264 01/13/2010 16:37:00 iLO RBSU exited.
265 01/13/2010 16:37:00 iLO reset by user diagnostics.
266 01/13/2010 16:38:00 Server reset.
267 01/13/2010 16:38:00 Server power restored.
268 01/13/2010 16:39:00 iLO RBSU exited.
269 01/13/2010 16:39:00 iLO reset by user diagnostics.
270 01/13/2010 16:40:00 Server reset.
271 01/13/2010 16:40:00 Server power restored.
272 01/13/2010 16:52:00 Server reset.
273 01/13/2010 16:52:00 Server power restored.
274 01/13/2010 16:53:00 iLO RBSU exited.
275 01/13/2010 16:53:00 iLO reset by user diagnostics.
276 01/13/2010 16:54:00 Server reset.
277 01/13/2010 16:54:00 Server power removed.
278 Unknown Power restored to iLO.
279 01/13/2010 16:56:00 On-board clock set; was previously [NOT SET]
280 01/13/2010 16:56:00 iLO RBSU exited.
281 01/13/2010 16:56:00 iLO reset by user diagnostics.
282 01/13/2010 16:57:00 Server reset.
283 01/13/2010 16:57:00 Server power removed.
284 01/13/2010 16:57:00 Server power restored.
285 01/13/2010 16:58:00 iLO RBSU exited.
286 01/13/2010 17:01:00 Server reset.
287 01/13/2010 17:01:00 Server power restored.
288 01/13/2010 17:01:00 iLO configuration cleared by: Unknown.
289 Unknown iLO Management Processor reset to factory defaults.
290 Unknown Server reset.
291 Unknown Power restored to iLO.
292 01/13/2010 17:04:00 On-board clock set; was previously [NOT SET]
293 01/13/2010 17:09:00 iLO RBSU exited.
294 01/13/2010 17:10:00 iLO reset by user diagnostics.
295 01/13/2010 17:10:00 iLO network link down.
296 01/13/2010 17:17:00 Server reset.
297 01/13/2010 17:17:00 Server power removed.
298 01/13/2010 17:17:00 Server power restored.
299 01/13/2010 17:18:00 Server power restored.
300 01/13/2010 17:49:00 Server reset.
301 01/13/2010 17:49:00 Server power restored.
302 01/13/2010 18:42:00 iLO configuration cleared by: Unknown.
303 01/13/2010 18:42:00 On-board clock set; was previously [NOT SET]
304 01/13/2010 18:43:00 iLO Management Processor reset to factory defaults.
305 01/13/2010 18:43:00 iLO network link down.
306 01/13/2010 18:43:00 iLO Management Processor reset for configuration changes.





Model: Embedded NEC98431
DNS Name: ILOGB8628DPP7.
Type: Embedded Ethernet IP Address: 53.60.13.130
Subnet Mask: 255.255.255.0 Gateway: 53.60.13.1
Status: Enabled Physical Address: 00 16 35 80 B0 DA
Link Status: Failed Speed: 10 Mbit/Sec
Duplex: Half Duplex Max Packet Size: 1500 Bytes

Receive Statistics
Transmit Statistics
Bytes: 0 Bytes: 64
Total Packets: 0 Total Packets: 1
Unicast Packets: 0 Unicast Packets: 0
Non-Unicast Packets: 0 Non-Unicast Packets: 1
Discarded Packets: 0 Discarded Packets: 0
Error Packets: 0 Error Packets: 1
Unknown Protocols: 0 Queue Length: 1

[marcus1234]

hmm Ralf

are you on local lan try with laptop and cable directly attatched to ilo with cross over cable

can you ping ilo
use browser ie.xplorer max version 7
update firmware with firmware maint cd version 8.6

but first try


clear nvranm
Clearing the system configuration
To clear the system configuration:
1. Power down the server
2. Remove the server
3. Remove the access panellook at the diagram on it it will show the position of the maintenace switch( it clears Nv ram)
4. Change position 6 of the system maintenance switch to on.
5. Install the access panel
6. and power up the server
7. Wait for the POST message that prompts you to change the switch setting:
Maintenance switch detected in the "On" position.
Power off the server and turn switch to the "Off" position.
8. Repeat steps 1 through 3.
9. Change position 6 of the system maintenance switch to off.
10. Repeat steps 5 through 7.

[RalfG]

> are you on local lan try with laptop and
> cable directly attatched to ilo with cross
> over cable

I've not tried a direct connection, but several other switch ports. The cable was working with the old system board before.


> can you ping ilo

no link, no ping. No MAC addess on the switch port. The switch shows the port as down.


> use browser ie.xplorer max version 7
> update firmware with firmware maint cd
> version 8.6


Which Firmware? The ILO FW is already 1.94. It's a brand new board. I started an update from the maintainance CD from 08-2009 right after the board was changed. Only 2 drivers where updated, the NIC driver and a second one I've forgotten.


> but first try


clear nvranm
Clearing the system configuration
To clear the system configuration:
1. Power down the server
2. Remove the server
3. Remove the access panellook at the diagram on it it will show the position of the maintenace switch( it clears Nv ram)
4. Change position 6 of the system maintenance switch to on.
5. Install the access panel
6. and power up the server
7. Wait for the POST message that prompts you to change the switch setting:
Maintenance switch detected in the "On" position.
Power off the server and turn switch to the "Off" position.
8. Repeat steps 1 through 3.
9. Change position 6 of the system maintenance switch to off.
10. Repeat steps 5 through 7.


Oh, well I guess I let the technician do this...

[RalfG]

I checked the connection with a crossover cable, no link too. So I guess we got an defect replacement board.

[RalfG]

I cleared the NVRAM but still get no link, now it seems to be clear that it's a hardware related problem.

The problem is that we won't get a new replacement board until friday because of our NBD contract. Which is sad, because I would expect to get a working replacement board right away, because it's HPs fault that the first board was bad.

[marcus1234]

Ralph if you found any of the above helpful

a nice way to show appreciation :)

and goodluck with the new board


http://forums11.itrc.hp.com/service/forums/helptips.do?#33

Enjoy:)

[RalfG]

The systemboard was replaced a second time on friday, the server ist now running fine again.

We first had some problems to get HP to deliver a new replacement board, because DL380G4 boards werde not available in europe. At least not for customers with NBD contract. After all we got the board...

[RalfG]

done