DL360, unexpected shutdown, Operating System failure (Windows bug check, STOP: 0x00000001

[Mathieu_1]

Hi,

I have this message on my Proliant DL360 G7, Smart Array P410i + Smart Array P411:

Operating System failure (Windows bug check, STOP: 0x00000001 (0xFFFFF800018D5F90, 0x0000000000000000, 0x000000000000FFFF, 0x0000000000000001))

I try to fing a clue about this message and nothing, on the windows event side only the system had a unexpected shutdown...

Server 2008 R2 SP1 Std 

thank for your help

[PGTRI]

hi,

You should check the mini dump file, if such one was generated. You can upload it here.

Thanks

regards,

[TVVJ]

In addition to the above step, try updating the firmware and then the support pack on the server.

Service Pack for ProLiant:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=4091408&prodNameId=4091409&swEnvOID=4064&swLang=8&mode=2&taskId=135&swItem=MTX-9697eb22de4b4e368f514c5dd0

ProLiant Support Pack:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=4091408&prodNameId=4091409&swEnvOID=4064&swLang=8&mode=2&taskId=135&swItem=MTX-63633e1bebe9431987c1ece85b

Regards,

Vijayasarathy

[Mathieu_1]

Hi,

there you have the dump file in attachment

I rename it .txt instead of .dmp

thank

[PGTRI]

hi,

I checked the dump , but i was not able to find the reason for the reboot. Sorry about that. I think a microsoft specialist should check the issue.

Thanks

regards,