HP Proliant dL360 Gen9 stuck in POST

[leof22]

Hello,
I have updated the ILO to the latest version 2.83. I downloaded the image from the HP website (checksum was OK) and flashed it onto a USB using the HP tool. There were no problems with the installation.
At the next restart the server hangs in POST - see this image. A Ctrl+Alt+Del restarts the server. But he never gets anywhere...

I then also reset the NVram. But that didn't help either. Finally, I removed all hardware components that were not required (RAID controller and network card).

I can still access the server via the ILO, but there is a green tick next to health status. Otherwise there are no indications of errors.

Does somebody still have an idea?

Thank you and best regards
Leo

[support_s]

System recommended content:

1. HPE Integrated Lights-Out 4 (iLO 4) - UI Displays "Agentless Management service not available" Message on Software UI Page After VMWare ESXi Upgrade

Please click on "Thumbs Up/Kudo" icon to give a "Kudo".

Thank you for being a HPE valuable community member.

[Suman_1978]

Hi,

As you have done most of the troubleshooting, here is what you can try some more.
Please refer to the guides here:
https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=c04444029
https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=c04443553

Please remove any external devices which are not required for boot except Keyboard.
Remove any external USB devices also.

Thank You!
I work with HPE but opinions expressed here are mine.
HPE Tech Tips videos on How To and Troubleshooting topics

[kevimax]

Hi!

How did you carry out your update?
Intelligent provisioning like here? :

https://community.hpe.com/t5/proliant-servers-ml-dl-sl/proliant-dl380-gen-9-starting-drivers-please-wait/td-p/7196792

my gen9s are also stuck in post, but it seems that this is a result of the firmware update of the integrated network card

[Tam92]

Hello,

You can try a complete power drain of the server first.

Try the minimum configuration to isolate the faulty part if any.. use 1 DIMM 1 Processor to start with.. No extra devices just to check if this completes POST.

You may also try to disconnect the backplane cables and test.

Thanks,
TAM

[leof22]

Hello,
Thanks for all your tips. Unfortunately nothing has helped so far. However, the ideas in this thread sound promising:

https://community.hpe.com/t5/proliant-servers-ml-dl-sl/proliant-dl380-gen-9-starting-drivers-please-wait/td-p/7196792/page/2

I'll report here whether it worked.

[Tam92]

Sure.. Thanks

[leof22]

@Tam92 

Hi...

I've tried a lot of things now:

• Change the power settings in the iLO (Static High Performance Mode, Low Performance, etc.)
• Change the one-time boot status in ilO (intelligent provisioning)
• Remove and remove all unnecessary devices (RAID, network, etc.)

Unfortunately it always gets stuck in POST with the post code 0711.

Does anyone else have an idea? Otherwise I have to call customer service. Unfortunately we have had a new HP server since the summer and no longer have a service license for the old one ;-(

Best regards
Leo

[Tam92]

Hello,

I think logging a case with HPE support would be a better option here as we have exhausted almost all the troubleshooting steps.

A complete log analysis should be done to identify the cause.

Thanks,
TAM

[kevimax]

Please lokk here : https://community.hpe.com/t5/proliant-servers-ml-dl-sl/starting-drivers-please-wait-this-may-take-hours/m-p/7201562#M184295