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3 weeks ago - last edited a week ago by support_s
3 weeks ago - last edited a week ago by support_s
HPE Smartmemory check during boot missing
hello
i have 2 proliant DL380 gen 10 with 2 processor and fully loaded with 32GB HPE smart memory ram ( 24 stick of ram )
the ram is P00924-b21
HPE P00924-B21 32GB 2Rx4 PC4-2933Y-R CL21 ECC Reg RDIMM Smart Memory
first the servers has 12 stick and hpe smartmemory check was present during boot but it was gone when i went to 24 stick ( the maximum slot number ) as showing in the pictures
why ?!!
[Moderator edit: Erased the confidential info.]
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3 weeks ago
3 weeks ago
Re: HPE Smartmemory check during boot missing
Hi @Chanklish ,
I am not sure about the root cause for this. But HPE Smart memory check works with AHS. Verify whether AHS is disabled. Refer this blog.
Regards,
Shiva_JR
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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2 weeks ago - last edited 2 weeks ago by Sunitha_Mod
2 weeks ago - last edited 2 weeks ago by Sunitha_Mod
Re: HPE Smartmemory check during boot missing
@shiva_jr after resetting ILO to enable AHS as per your document , the same issue is still present
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2 weeks ago
2 weeks ago
Re: HPE Smartmemory check during boot missing
Hello,
Do both the servers exhibit the same behaviour?
Thanks.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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2 weeks ago
2 weeks ago
Re: HPE Smartmemory check during boot missing
hello
yes same issue on both servers
both server memory was increased with the same model of ram directly from the main HPE supplier
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2 weeks ago
2 weeks ago
Re: HPE Smartmemory check during boot missing
Hello,
We need to review the AHS logs.
Please do raise a case using: https://support.hpe.com/hpesc/public/home
Thanks.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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2 weeks ago
2 weeks ago
Re: HPE Smartmemory check during boot missing
we raised a case but hpe informed me that we should handle it with the hpe provider .. who in his turn has escaled it .. now we wait for the worst service in existence