Smart Array P440ar no status messages on HP ProLiant ML350 Gen9

[DHerberts]

The client recently had the Smart Array P440ar controller replaced about 2 months ago.  The client is complaining of slowness issues.  The one yellow flag I'm seeing so far is that there are not status messages in the Smart Storage Administrator.   I would think it should show something good or bad.

Thanks in advanced.

[support_s]

System recommended content:

1. HPE ProLiant ML350 Gen9 Server - Product Information Reference | Product Features

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[DHerberts]

What did you send me,  the link doesn't seem to be related to my issue?

[Suman_1978]

Hi,

In such scenario's I would first update the P440ar firmware and SSA utility.
https://support.hpe.com/connect/s/softwaredetails?language=en_US&collectionId=MTX-abb94178152540d4
https://support.hpe.com/connect/s/softwaredetails?language=en_US&collectionId=MTX-594618f566cc4fbc

Thank You!
I work with HPE but opinions expressed here are mine.

[DHerberts]

Thanks for the clarification,  I did see the SSA software but it says it is for Gen 10 and Gen 11 and my server is a Gen9 which I didn't find one for that.

Smart Storage Administrator (SSA) for Windows 64-bit for Gen10/Gen10 Plus/Gen11 Controllers

[Suman_1978]

Hi,

From the SSA link, you need to choose your server model, it will show which version is compatible and which is not.

Thank You!
I work with HPE but opinions expressed here are mine.

[DHerberts]

The SSA software is uptodate.   Will updating P440ar firmware break a production system,  is this updated from windows or some pre-boot environment?