iLO Amplifier fails to send E-Mails due to SMTP EHLO

[SCORELab]

Hi all

[This is similar to other issues regarding Email in this forum, but I think I've found a root cause for our environment]

Our iLO Amplifier Pack 2.16 does not send E-Mails.

I tracked it down (via tcpdump) that iLO Amplifier does NOT use a fqdn for EHLO during SMTP, which our SMTP server reject.s Dear @HPE, how can I convince the iAP to actually use an FQDN for EHLO?

Best regards

  -Tobias

[support_s]

System recommended content:

1. iLO Amplifier Pack 1.60 User Guide

2. iLO Amplifier Pack 2.16 Release Notes

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[SCORELab]

Hi.

Thanks for these considerations.

Neither document contains relevant information to my post.

Moreover, the release notes state:

NOTE: For any product feedback, send an email to iloamplifiersupport@hpe.com.
For any product queries or issues, refer to our support channels

• The email address bounces with "550 5.1.1 User Unknown"
• I've tried numerous support channels, and  nobody seems to be in charge.

This is a bit frustrating.

[Mamatha_J]

Hello,

Depending on your network environment, SMTP server may be reachable only through a proxy. Ensure that you have specified the proxy. If the SMTP server is local to your network environment and a proxy is specified, ensure that the Bypass Proxy is enabled and the SMTP server is specified in the Bypass Proxy list.

Ensure that you have MS Exchange or GMAIL configured as your mail server.

For more information please refer to the mentioned guide

iLO Amplifier Pack 2.16 User Guide

Thanks!

I work for HPE.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]

[SCORELab]

Dear @Mamatha_J 

Thanks for your consideration.

I have a very good Idea how our E-Mail setup has to look like.

The thing is: Our local Email Server REQUIRES an FQDN during SMTP EHLO, otherwise rejects email. This is not configurable.

iLO Amplifier under no cirumstances uses the hosts FQDN but ALWAYS the nodes short hostname.

So when I configute the amplifier as iap.example.com, it sends to the Mailserver:

EHLO iap

when it should send

EHLO iap.example.com

I have verified that via network package inspection.

The guide is of no help in this circumstance.

[Mamatha_J]

Greetings of the day!

My apologies, 

Please check the naming convention of the downloaded amplifier pack if it is named in a short form this problem may come into the picture. 

For further assistance please reach out to HPE Support Portal for more information,  support.hpe.com

[SCORELab]

Hi

What do you mean by "naming convention".

The iAP has an fqdn, yes, but does not use it in SMTP.

You said:  "For further assistance please reach out to HPE Support Portal for more information,  support.hpe.com".
Where exactly? I know the docs, they don't help here. I cannot open a case. How would the portal help?

[SCORELab]

Hi all

Per private message i was informed that a Case 5370515674 was created for me, but I cannot access that.

What to do?

Best regards

  -Tobias

[techin]

AFAIK, these are free cases and not tied to the serial numbers of your product because serial number is confidential information and cannot be shared in public forums. Thats why they do not show up in support center. So if the issue requires proper log analysis then you need to call technical support and create a case. That case will show up there. This was what was explained to me. 

[SCORELab]

Hi

thanks for sharing that info. Do you know what i can do with that case then? Why do they tell me the case number/creation if I cannot look at it anyways...

anyway, I'll probably have to wait.