HP insight management agent install error.

[bdwpeng]

When I upgrade HP support pack from 7.9 to 8.3, there is an error. The old version can not be uninstalled. System can not find the old install source.

Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11714
Date: 12/20/2010
Time: 2:58:09 AM
User:
Computer:
Description:
Product: HP Insight Management Agents -- Error 1714. The older version of HP Insight Management Agents cannot be removed. Contact your technical support group. System Error 1612.


How to handle this issue?

P.S. this thread has been moved from Insight Remote Support > general to ITRC HP Systems Insight Manager Forum - HP Forums moderator

[Murali_V]

Hi,
refer the following HP Support document on "HP ProLiant Support Pack - "Error 1714. The older version of HP [Add/Remove Programs Object] cannot be removed. Contact your technical support group. System Error 1612""

http://bizsupport1.austin.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=3716246&prodTypeId=18964&prodSeriesId=3716246&objectID=c01886841&printver=true

Hope the above information helpful.
Regards,
Murali Mohan

[Srihari S]

probably you can use windows installer clean up utility to remove the uncleaned agent and try again.