Data protector express

[pvdveen]

I have a customer with has te following software
Data protector express for sbs
Data protector express backup agent BB122AA
Data protector express D2D2Any option

There is one w2003 SBS and three windows 2003 server in one domain.
With the evaluation version I can backup everything to the NAS.
With the licensens installed I cannot backup the three windows 2003 server. They stay offline.

The diagnostics say not licened.
See diagnostic output

Driver Instance Status
Date/Time 21-May-2007 02:46 PM
Error Status 0 - No Error
Load Status Loaded
Run Status Running
Registration Status Registered
License Status Not licensed
Instance ID {00001001-4651AAEA-433BDFED-0CC4E2CA}
Object ID {00001002-4609017C-7837D1AF-000001D4}
Serial Number
Platform Type 2
License Major Type Windows Server
License Count 1

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How can I activate the license on the three windows 2003 servers?

Thanks
Peter vand der Veen

[D Lancaster]

Hello Peter,

We have occaisionally seen this problem with the SBS bundle. The good news is it is fixed with Version 3.5 that was released today.

The upgrade package should show up on hp.com tomorrow but you can use the evaluation package to upgrade. It is available now at http://h20293.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=DPXSW

When you run the setup program be sure to take the "Upgrade" option.

DL