MSL2024 - upgraded drive to LTO8 need firmware

[Peter Sanders]

Hi all - we have an MSL2024 which is out of contract. We have bought a brand new LTO8 drive to go in it, but need to upgrade the firware on the drive to get it working properly, but becuase the MSL is out of contract i dont seem to be able to get it.

Can anyone help me out please?

[Cali]

Hi Peter,

the drive inherits the library's warranty.
So you have to extend the maintenance of the library to get updates.
Which makes sense anyway, because a drive only comes with a 1-year warranty and an LTO-8 Drive is also very expensive.

Cali

[Peter Sanders]

yes so it would seem.... but having spent nearly £3k on a drive upgrade (with a 1 yr warranty) you would expect to be able to get it working irrespective of the host equipment. the additional expenditure of bringing the library back into warranty adds another £2k to the price tag. all seems very unreasonable to me.

[Curtis_Ballard]

If you purchased the drive from HPE or an authorized reseller call HPE support.  The drive is under warrenty.

[RinuRajan]

Hi Peter,

You can get the MSL and Tape Drive firmware downloaded from the following URL:
https://support.hpe.com/hpesc/public/swd/detail?swItemId=MTX_a5cb48bbfc034df089c5157ec0


You can contact HPE Support team to check for available options @ https://www.hpe.com/us/en/contact-hpe.html