Need latest firmware for LTO-8 Ultrium 30750

[randman76]

Hello. I am hoping someone can help me. I just need the firmware (Q387) for the LTO-8 Ultrium 30750. I tried many times to get it from the HPe website but it's so complicated and I keep hitting multiple road blocks. It's worse than filing for my taxes. It asks for a serial number, I enter it in and it says it's invalid. I try the HPE library and tools software but I get an error stating the token ID is invalid, even though it just gave it to me seconds before. This is my first HP LTO drive. Can someone please help me with this? There's gotta be an easier way.

Thank you,

Randy

[Rakshitha_K]

Hi @randman76,

The latest firmware for LTO-8 Ultrium 30750 can be found here.

Access to some updates might require product entitlement when accessed through the Hewlett Packard Enterprise Support Center.

Please note that you must have an HPE Passport set up with relevant entitlements. To view and update your entitlements and to link your contracts and warranties with your profile. For more information on this, please visit Access to HPE Support Materials.

Regards,
Rakshitha K

Please mark as 'Accepted Solution' and give me 'Kudos' if my post worked.

[BrandyN11]

You can go directly to the HPE support page for the Ultrium 30750 LTO-8 firmware. And make sure you’re downloading the Q387 version, which is for normal mode and not secure mode. If you continue to face issues, consider reaching out to HPE support directly for assistance with the serial number and token ID errors. They should be able to guide you through the process or provide the firmware directly.

[randman76]

Thank you very much for response. Unfortunately, when I try to create a support case it states that my serial number is not valid and will not let me go on any further. I know my device is still within warrenty so I don't know why I cannot get any support with it. Every time I am asked for the serial number, the support stops right now. Whether I create a case, add a product, ect...

Are these threads monitored by HPE support?

[Sunitha_Mod]

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@randman76 wrote:

Thank you very much for response. Unfortunately, when I try to create a support case it states that my serial number is not valid and will not let me go on any further. I know my device is still within warrenty so I don't know why I cannot get any support with it. Every time I am asked for the serial number, the support stops right now. Whether I create a case, add a product, ect...

Are these threads monitored by HPE support?

---

Hello @randman76,

We are sorry for the inconvenience caused. We have shared the details with the concerned team, someone from the team will look into it and reach out to you. 

[randman76]

Thank you Sunitha G.

I very much appreciate this and look forward to your next update.

Thanks again,

Randman76

[support_s]

Hello,

Let us know if you were able to resolve the issue.

If you have no further query, and you are satisfied with the answer then kindly mark the topic as Solved so that it is helpful for all community members.

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Thank you for being a HPE valuable community member.

[randman76]

Unfortunately still unresolved. HPE support still cannot find the serial number for my drive and therefore are still refusing to send me the latest firmware.

[Sunitha_Mod]

Hello @randman76,

We are sorry to hear about this. We have sent a private message, can you please check and confirm the details via private message? 

[randman76]

Three weeks later and I am still getting nowhere.I have been bounced around between customer service and their TAC, which neither of them can help me. I keep being told to provide my serial even though we've gone down this path already. I really hope that this occurence is not typical for HPE support. The customers at my business would not tolerate level of service one bit. All I need is the latest firmware. I can only imagine that they will put me through if I ever need to get the drive serviced.