HP Care Pack Registration Lookup tool not Working

[Vajith V]

Hi all,

I have created a ticket for this issue again.

Handy, thanks for giving more information.

Thanks,
Vajith

[Vajith V]

Hi All,

We have received reply from Lab. You can access Lookup Tool via IE or Firefox 3.0.

Hope this will help!

Thanks,
Vajith

[Ali Safeer]

Thanks for the update. It still doesn't seem to work. Please post the exact working URL for the Look up tool...

[Vajith V]

Hi Ali,

Please check this weblink: http://h20219.www2.hp.com/services/cache/10950-0-0-225-121.aspx

HTH.

Thanks,
Vajith

[Dennis Handly]

>Vajith:Please check this weblink: http://h20219.www2.hp.com/services/cache/10950-0-0-225-121.aspx

The link "HP Care Pack Services Lookup & Ordering Tool" there still fails with firefox:
http://h30125.www3.hp.com/csn/salesmktg/elfpack/elf_nonlkup_ctrylang.asp?code=ELNL
error '80004005'
/csn/csnfw/system/sys_shell_functions.asp, line 1511

[Vajith V]

Hi Handy,

Which version of firefox you are using? Lookup tool will support 3.0.1 and above.

Thanks,
Vajith

[Dennis Handly]

>Vajith: Which version of firefox you are using?

2.0.0.18

[Ceri Steer]

Hello
This is the error I get today

error '80004005'
/csn/csnfw/system/sys_shell_functions.asp, line 1511

Is this being looked at ?

Thanks

[Vajith V]

Please use Internet explorer to access Elfpack application and let us know if this has fixed this issue.

Thanks & Regards,
Vajith

[Ceri Steer]

yes, it is working today