What's new on HPE Support Center - July release

[AudreyCox]

With this most recent release we continue driving transformation value for customer’s digital services and support experience. For a comprehensive list of release capabilities view the release notes.

The July release included:

Insights

• Two widgets have been added to the Your Insights Dashboard to advance an intuitive, integrated insights experience. One summarizes products with new software available including links to the Software Dashboard and critical downloads. The other summarizes products with alerts by type including a link to the Software Dashboard and product alerts.

Case creation and management

• Case sync logic for the primary contact changed to email only. Cases that originate outside of HPE Support Center, such as by phone, chat, or connected remote support applications, will be visible if the primary contact email matches the email
  in the HPE Support Center user profile.
• New HPE GreenLake tile added to the case creation product selector. Users select their issue type and are redirected
  to the appropriate tool to create a case.

Virtual Agent

• New knowledge base of FAQs has been included to provide more opportunities for users to self-solve. 

Sign-in, support, and help

• Website help requests that are related to a user being unable to create a case for a networking or storage product will be redirected. Issues with networking products will be redirected to the Aruba Support Portal. Issues with storage
  products will be redirected to HPE InfoSight.

Alerts, notifications, and messages

• With alerts panel bookmarking, simplified notifications, and page specific messaging, users continue to get important information delivered proactively through an increasingly intuitive digital experience.
  
  
  Sign in to HPE Support Center today to experience these release enhancements!
  
  

Audrey Cox

Hewlett Packard Enterprise
Support and services experience

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