E-mail Support Instructions: Print this page for reference when filling out the online e-mail support form, then go directly to the HP E-mail Support Web Site and select the HP CD-Writer e-mail support link to submit an e-mail.
Phone Support Instructions: Leave this page displayed when talking with the Support Consultant.
| Operating System | Microsoft Windows 98 |
| Operating System Version | 4.10.2222 |
| System BIOS Version | PhoenixBIOS 4.0 Release 6.0 |
| System BIOS Date | 04/22/99 |
| Physical Memory | 192 MB |
| Swap File Size | 1901208 KB |
| Description | Firmware | Type | Drive | Connected to... | ID |
|---|---|---|---|---|---|
| GENERIC IDE DISK TYPE01 | DiskDrive | C | Primary IDE controller (dual fifo) | Master | |
| GENERIC IDE DISK TYPE02 | DiskDrive | D | Primary IDE controller (dual fifo) | Slave | |
| MATSHITA DVD-ROM SR-8584A | n13F | CDROM | E | Secondary IDE controller (dual fifo) | 0 |
| Alcatel Speed Touch ADSL Modem | AlcatelSpeedTouchUSBModem | USB Root Hub | |||
| HP CD-Writer+ 8200f | 1.0A | CDROM | F | HP Mass Storage Class Adapter | 0 |
| GENERIC NEC FLOPPY DISK | DiskDrive | A | Standard Floppy Disk Controller |
| Description | Type | Driver |
|---|---|---|
| Intel 82371AB/EB PCI Bus Master IDE Controller | hdc | |
| Intel 82371AB/EB PCI to USB Universal Host Controller | USB | uhcd.sys |
| Primary IDE controller (dual fifo) | hdc | esdi_506.pdr |
| Secondary IDE controller (dual fifo) | hdc | esdi_506.pdr |
| USB Root Hub | USB | usbhub.sys |
| HP USB CD Writer Plus | USB | hpuata.sys |
| Name | Version | Description | Path |
|---|---|---|---|
| WNASPI32.DLL | 1, 0, 0, 0 | ASPI for WIN32 DLL | C:\WINDOWS\\System |
| Application | Version | Path |
|---|---|---|
| DirectCD Application | 3.01d (191S4) | C:\Program Files\HP CD-Writer\DirectCD\directcd.exe |
| CD Mastering Application | 3.00 | C:\Program Files\HP RecordNow\mycd.exe |
| Model | Serial Number | BOD |
|---|---|---|
| CD-Writer+ 8200f | PH118Z0HLM | 9-8-2001 |
Report generated September 23, 2001 at 16:22:49