Support Ticket

Date Generated:
Date Viewed: Wed Jul 16 10:09:36 2008

This Support Ticket contains information about the attached storage devices. It contains essential information, such as device configuration and logs. This information makes solving your problem faster and more reliable. Please generate report and e-mail/fax it to your support provider.

This support ticket was generated at detail level "Normal".

Table of Contents

1. System Information
1.1 System Configuration
1.2 Device Listing: By Connection
1.3 Device Listing: By Product
2. Detailed Device Information
2.1 Tape Drive at address (2/0.6.0)
Support Ticket Identifier (e8fdca0f-c597-4e58-88bf-359074a0a966)

1. System Information

System Model : ProLiant ML530 G2
Operating System : Windows Server 2003 Service Pack 2
Processor : 4 x unknown
System Name : SERVER01
Physical Memory : 1023 MB
Tool Version : Version 4.6
System Time : Wednesday July 16 2008 - 10:08:42
1.1 System Configuration
Version # V29.07.2007
Removable Storage Manager (RSM) Service - Stopped
Insight Management Agents version - 7.30.0.0
Driver Revisions
DAT driver not installed
LTO driver not installed
Scsiport driver version - 5.2.3790.3959
Storport driver version - 5.2.3790.3959
atapi: version - 5.2.3790.3959
adpu160m: version - 6.4.645.100
cpqcissm: version - 5.66.0.32
HBA Information
HBA Model: HP 64-Bit/66MHz Dual Channel Wide Ultra3 SCSI Adapter
Driver: adpu160m
IRQ Channel: 30
Devices Connected: 1
Dev-1: Compaq Super DLTtape(tm) SDLT 320 Drive at 0.6.0
HBA Model: HP 64-Bit/66MHz Dual Channel Wide Ultra3 SCSI Adapter
Driver: adpu160m
IRQ Channel: 31
Devices Connected: 0
HBA Model: Smart Array 6400 Controller
Driver: cpqcissm
IRQ Channel: 16
Devices Connected: 0
1.2 Device Listing: By Connection
Host Bus Adapter 'adpu160m SCSI Adapter' at Address '2/0.247.0'
Tape 'COMPAQ SDLT320' at Address '2/0.6.0'
Host Bus Adapter 'adpu160m SCSI Adapter' at Address '3/0.247.0'
Host Bus Adapter 'cpqcissm SCSI Adapter' at Address '4/0.255.0'
Unknown 'COMPAQ SCSI COMMUNICATE' at Address '4/0.0.0'
Disk 'HP LOGICAL VOLUME' at Address '4/0.4.0'
Host Bus Adapter 'cpqcissm SCSI Adapter' at Address '4/1.255.0'
Host Bus Adapter 'cpqcissm SCSI Adapter' at Address '4/2.255.0'
Host Bus Adapter 'cpqcissm SCSI Adapter' at Address '4/3.255.0'
Host Bus Adapter 'cpqcissm SCSI Adapter' at Address '4/4.255.0'
Host Bus Adapter 'cpqcissm SCSI Adapter' at Address '4/5.255.0'
1.3 Device Listing: By Product
Libraries
Drives
Tape 'COMPAQ SDLT320' at Address '2/0.6.0'
Other Devices
Unknown 'COMPAQ SCSI COMMUNICATE' at Address '4/0.0.0'
Disk 'HP LOGICAL VOLUME' at Address '4/0.4.0'

2. Detailed Device Information

2.1 Tape Drive at address (2/0.6.0)
L&TT Device History
Vendor ID : COMPAQ
Product ID : SDLT320
Tape Motion Hours : 2
Power On Hours : 307
Firmware Revision : V095
Controller Serial Number : RBD08Y1089
Drive Personality : CPQ-2 Standalone-0xC02
SCSI Test Unit Ready returns a check condition
SCSI Info : 0x04 0x0b01 (Catalog Error: Unable to locate message 5632 of set 5 in catalog 'd_sdltdv)
Device Analysis
Firmware rev V095 is up to date as of Mon Oct 16 20:00:00 2006.
Last Media ID: C56DBC7F
Cleaning Cycle Count: 0
Compression Data:
There was insufficient data transferred to calculate read compression ratio.
There was insufficient data transferred to calculate write compression ratio.
Device Analysis completed, no problems found.
Drive Personality
Drive Personality : CPQ-2 Standalone-0xC02
Detailed Cartridge Information
No Cartridge Present
Cartridge Compatibility
DLT IIIXT : incompatible
DLT IV : 80 GB Data Cartridge - Read only - C5141F
SDLT I : 220 GB Data Cartridge - Write/Read - C7980A
SDLT I : 320 GB Data Cartridge - Write/Read - C7980A
SDLT II : incompatible
Drive Configuration Settings
Buffered Mode :1
Data Compression Enabled :Enabled
Enable Early Recovery :Enabled
Bus Inactivity Limit :0
Disconnect Time Limit :0
Connect Time Limit :0
Write Delay Time :100
Drive Error Statistics
Read errors corrected w/ substantial delays :0
Total read rewrites or rereads :0
Total read errors corrected :0
Total read bytes processed :0x0000000000000000
Total read uncorrected errors :0
Write errors corrected w/ substantial delays :0
Total write rewrites or rereads :0
Total write errors corrected :0
Total write bytes processed :0x0000000000000000
Total write uncorrected errors :0
Tape Motion Hours :2
Power On Hours :307
DLT Wellness Log - 16 entries
Event No | POH | Media ID | Sense Key | ASC/Q | Add'l Error Info
1 | 292 | 0xc56dbc7f | 4 | 0x0b/0x01 | 0
2 | 293 | 0xc56dbc7f | 4 | 0x0b/0x01 | 0
3 | 294 | 0xc56dbc7f | 4 | 0x0b/0x01 | 0
4 | 295 | 0xc56dbc7f | 4 | 0x0b/0x01 | 0
5 | 296 | 0xc56dbc7f | 4 | 0x0b/0x01 | 0
6 | 297 | 0xc56dbc7f | 4 | 0x0b/0x01 | 0
7 | 298 | 0xc56dbc7f | 4 | 0x0b/0x01 | 0
8 | 299 | 0xc56dbc7f | 4 | 0x0b/0x01 | 0
9 | 300 | 0xc56dbc7f | 4 | 0x0b/0x01 | 0
10 | 301 | 0xc56dbc7f | 4 | 0x0b/0x01 | 0
11 | 302 | 0xc56dbc7f | 4 | 0x0b/0x01 | 0
12 | 303 | 0xc56dbc7f | 4 | 0x0b/0x01 | 0
13 | 304 | 0xc56dbc7f | 4 | 0x0b/0x01 | 0
14 | 305 | 0xc56dbc7f | 4 | 0x0b/0x01 | 0
15 | 306 | 0xc56dbc7f | 4 | 0x0b/0x01 | 0
16 | 307 | 0xc56dbc7f | 4 | 0x0b/0x01 | 0
Drive Error Log (32 entries total - details may be suppressed)
Event # 0:-
Packet # 4 - SCSI Event: POH/PC/MID/SK/ASC/ASCQ/AddErr=276/2/C56DBC7F/4/0B/01/00
Event # 1:-
Packet # 5 - SCSI Event: POH/PC/MID/SK/ASC/ASCQ/AddErr=277/2/C56DBC7F/4/0B/01/00
Event # 2:-
Packet # 6 - SCSI Event: POH/PC/MID/SK/ASC/ASCQ/AddErr=278/2/C56DBC7F/4/0B/01/00
Event # 3:-
Packet # 7 - SCSI Event: POH/PC/MID/SK/ASC/ASCQ/AddErr=279/2/C56DBC7F/4/0B/01/00
Event # 4:-
Packet # 8 - SCSI Event: POH/PC/MID/SK/ASC/ASCQ/AddErr=280/2/C56DBC7F/4/0B/01/00
Event # 5:-
Packet # 9 - SCSI Event: POH/PC/MID/SK/ASC/ASCQ/AddErr=281/2/C56DBC7F/4/0B/01/00
Event # 6:-
Packet # 10 - SCSI Event: POH/PC/MID/SK/ASC/ASCQ/AddErr=282/2/C56DBC7F/4/0B/01/00
Event # 7:-
Packet # 11 - SCSI Event: POH/PC/MID/SK/ASC/ASCQ/AddErr=283/2/C56DBC7F/4/0B/01/00
Event # 8:-
Packet # 12 - SCSI Event: POH/PC/MID/SK/ASC/ASCQ/AddErr=284/2/C56DBC7F/4/0B/01/00
Event # 9:-
Packet # 13 - SCSI Event: POH/PC/MID/SK/ASC/ASCQ/AddErr=285/2/C56DBC7F/4/0B/01/00
Event # 10:-
Packet # 14 - SCSI Event: POH/PC/MID/SK/ASC/ASCQ/AddErr=286/2/C56DBC7F/4/0B/01/00
Event # 11:-
Packet # 15 - SCSI Event: POH/PC/MID/SK/ASC/ASCQ/AddErr=287/2/C56DBC7F/4/0B/01/00
Event # 12:-
Packet # 16 - SCSI Event: POH/PC/MID/SK/ASC/ASCQ/AddErr=288/2/C56DBC7F/4/0B/01/00
Event # 13:-
Packet # 17 - SCSI Event: POH/PC/MID/SK/ASC/ASCQ/AddErr=289/2/C56DBC7F/4/0B/01/00
Event # 14:-
Packet # 18 - SCSI Event: POH/PC/MID/SK/ASC/ASCQ/AddErr=290/2/C56DBC7F/4/0B/01/00
Event # 15:-
Packet # 19 - SCSI Event: POH/PC/MID/SK/ASC/ASCQ/AddErr=291/2/C56DBC7F/4/0B/01/00
Event # 16:-
Packet # 20 - SCSI Event: POH/PC/MID/SK/ASC/ASCQ/AddErr=292/2/C56DBC7F/4/0B/01/00
Event # 17:-
Packet # 21 - SCSI Event: POH/PC/MID/SK/ASC/ASCQ/AddErr=293/2/C56DBC7F/4/0B/01/00
Event # 18:-
Packet # 22 - SCSI Event: POH/PC/MID/SK/ASC/ASCQ/AddErr=294/2/C56DBC7F/4/0B/01/00
Event # 19:-
Packet # 23 - SCSI Event: POH/PC/MID/SK/ASC/ASCQ/AddErr=295/2/C56DBC7F/4/0B/01/00
Event # 20:-
Packet # 24 - SCSI Event: POH/PC/MID/SK/ASC/ASCQ/AddErr=296/2/C56DBC7F/4/0B/01/00
Event # 21:-
Packet # 25 - SCSI Event: POH/PC/MID/SK/ASC/ASCQ/AddErr=297/2/C56DBC7F/4/0B/01/00
Event # 22:-
Packet # 26 - SCSI Event: POH/PC/MID/SK/ASC/ASCQ/AddErr=298/2/C56DBC7F/4/0B/01/00
Event # 23:-
Packet # 27 - SCSI Event: POH/PC/MID/SK/ASC/ASCQ/AddErr=299/2/C56DBC7F/4/0B/01/00
Event # 24:-
Packet # 28 - SCSI Event: POH/PC/MID/SK/ASC/ASCQ/AddErr=300/2/C56DBC7F/4/0B/01/00
Event # 25:-
Packet # 29 - SCSI Event: POH/PC/MID/SK/ASC/ASCQ/AddErr=301/2/C56DBC7F/4/0B/01/00
Event # 26:-
Packet # 30 - SCSI Event: POH/PC/MID/SK/ASC/ASCQ/AddErr=302/2/C56DBC7F/4/0B/01/00
Event # 27:-
Packet # 31 - SCSI Event: POH/PC/MID/SK/ASC/ASCQ/AddErr=303/2/C56DBC7F/4/0B/01/00
Event # 28:-
Packet # 32 - SCSI Event: POH/PC/MID/SK/ASC/ASCQ/AddErr=304/2/C56DBC7F/4/0B/01/00
Event # 29:-
Packet # 33 - SCSI Event: POH/PC/MID/SK/ASC/ASCQ/AddErr=305/2/C56DBC7F/4/0B/01/00
Event # 30:-
Packet # 34 - SCSI Event: POH/PC/MID/SK/ASC/ASCQ/AddErr=306/2/C56DBC7F/4/0B/01/00
Event # 31:-
Packet # 35 - SCSI Event: POH/PC/MID/SK/ASC/ASCQ/AddErr=307/2/C56DBC7F/4/0B/01/00