> I've been trying that since I left HP in 2006 to no avail. They are > simply not interested. The question was "Is there a way [...] to send [...]", not "Will it accomplish anything if I send [...]". Over the past few years, I've accumulated a nice collection of responses of the same sort, namely: "Thanks for your input. We'll look into it." I've adjusted my expectations accordingly. Based on the evidence available, I infer that only direct threats to support income get any serious attention. While it's unsatisfying to those of us who remember better days (when the engineers actually cared about the product), the current approach may be rational for a product on a death march. In any case, improvement seems unlikely.