topic Re: 3PAR8200 Disk Replace Failed in HPE 3PAR StoreServ Storage

3PAR8200 Disk Replace Failed

555-denoh — Mon, 30 Mar 2026 08:23:03 GMT

Hello Everyone.

This is 555-Denoh.

My colleague went to a customer's site to replace a faulty disk in a 3PAR8200.
After the replacement, Servicemag did not start.
The log is as follows: Disk firmware update failed.

To start Servicemag resume, do I need to manually update the disk firmware?
How about `upgradepd -f -skiptest -w 5000C500A6F50F78`?
I thought 3PAR couldn't recognize the PDID, so I assumed it was a WWN specification.

Thanks Best Regard.

Re: 3PAR8200 Disk Replace Failed

veeyarvi — Tue, 24 Mar 2026 10:41:29 GMT

Hi 555-Denoh,

Could you check the PD model (showpd -i) and confirm whether it is the same model that of other PDs in the array?

Regards,
Veeyaarvi

Re: 3PAR8200 Disk Replace Failed

555-denoh — Wed, 25 Mar 2026 00:16:16 GMT

Hello Veeyaarvi san
This is 555-Denoh.

Thank you for Your Support.

Failed Disk　SEAGATE SMBP6000S5xeN7.2　3P01
Exchange Disk　　　　SEAGATE SMBP6000S5xeN7.2　3P01

Please see the following picture for showpd.

We are planning to try the following commands. Will the Admitpd command work?

servicemag unmark 1 5
servicemag clearstatus 1 5
admitpd 5000C500A6F50F78
showpd -c ==>check 1:5:0 has pdid assgined to it
servicemag resume 1 5

Thanks Best Regards.

Re: 3PAR8200 Disk Replace Failed

veeyarvi — Wed, 25 Mar 2026 09:53:08 GMT

Hi Hajime-san,

Thank you. I assume the array is running on an old version of Inform OS.

Anyway, try the below method.

cli%servicemag unmark 1 5

Are you sure you want to run servicemag?
select q=quit y=yes n=no: y

cli%servicemag resume 1 5

Now check the status

cli%showpd -p -cg 1 -mg 5 -s >> Expected to see one of the PDs in that slot with status 'servicing'

Monitor servicemag status
cli%servicemag status -d

You can also see whether the chunklets are getting moved

cli%showpd -p -cg 1 -mg 5 -c

once the new drive comes good (normal), you can dismiss the old one.
cli%dismisspd 7

Regards,
Veeyaarvi

Re: 3PAR8200 Disk Replace Failed

555-denoh — Thu, 26 Mar 2026 11:21:01 GMT

Hello @veeyarvi san
This is Hajime Shimaya.

Thank you for your a lot of support.

I will forward the information I received to the person in charge.
I will inform you of the results as soon as I know them.

Thanks Best Regards.